Japanese-Speaking Customer Support Specialist-Relocate to Sunny Greece

Next Job Abroad; Paris; A distancia; EUR 26.000 - 38.000; Jornada completa

Descripción de la vacante

Next Job Abroad is seeking a Japanese-speaking customer support specialist to join international teams across Greece. You'll handle inquiries via phone, live chat, and email, guiding users through orders, accounts, and product features.

Ideal candidates are fluent in Japanese (C1/C2) and proficient in English (B2+), legally eligible to work in Greece, and comfortable navigating multi-screen setups. The role offers a dynamic, multicultural environment and opportunities for growth.

Formación

• Japanese fluency at C1/C2 level, written and spoken.
• English knowledge B2 level or higher to navigate systems.

Responsabilidades

• Be the problem solver: assist customers via phone, live chat, and email with inquiries about products, orders, or accounts.
• Deliver top-class service with clear, empathetic communication.
• Troubleshoot and guide users through basic technical issues and account features.
• Collaborate with international colleagues in a multicultural environment.
• Engage in continuous learning about brand features and tools.

Conocimientos

Japanese fluency

English proficiency

Descripción del empleo

Ready for a Work-Life Upgrade under the Mediterranean Sun? Imagine swapping cold commutes and grey skies for morning frappés, after-work dips in the Aegean, and weekends exploring island hideaways or ancient historic streets. If you speak Japanese and have been dreaming of an exciting international fresh start, this is your sign! At Next Job Abroad , we don't believe in a one-size-fits-all approach. We treat your job search like a personalized matching service. We partner with leading international customer experience hubs in Greece working with some of the world’s most recognized brands (think top-tier tech, e-commerce, gaming, travel, and automotive giants). Together, we make sure you land in a role that fits your background, strengths, and long-term goals.

What You’ll Be Doing (The Role)

• Be the Problem Solver: Assist customers via phone, live chat, and/or email with inquiries regarding products, order tracking, bookings, or account support.
• Deliver Top-Class Service: Turn tricky situations into positive customer moments through clear, empathetic, and friendly communication.
• Troubleshoot & Guide: Walk users through basic technical issues, service setups, or account features step-by-step.
• Collaborate Globally: Work side-by-side with international colleagues in an inspiring, multicultural environment.
• Continuous Learning: Stay updated on the latest brand features, tools, and updates with ongoing support.

Requirements

• Fluency in Japanese: Native or fluent (C1/C2 level) in both written and spoken communication.
• Good English Knowledge: (B2 level or higher) to navigate company systems and communicate with international team members.
• Work Eligibility: EU Passport or a valid legal work permit for Greece.
• Age Requirement: At least 18 years old.
• Digital Literacy: Comfortable navigating computers, multi-screen environments, and basic software ap