Japanese speaking Customer Support Agent

Next Job Abroad; Paris; Remote; EUR 20,000 - 27,000; Full time

Benefits offered by this job

Relocation support

Competitive salary

Health care

Job summary

Next Job Abroad is seeking Japanese-speaking customer support professionals for multiple projects across Greece, with remote options from Greece available. You will handle customer inquiries via phone, chat and email, and manage cases to timely closure.

Ideal candidates have fluent Japanese and strong English communication, along with excellent soft skills, problem-solving ability, and the capacity to multitask in a fast-paced team setting.

Qualifications

• Fluency in Japanese is required.
• Very good communication skills in English.
• Exceptional communication and soft skills, plus problem-solving abilities.
• Computer literacy and being tech-savvy.
• Resourceful and able to multitask in a fast-paced environment.
• Thrives as a team player in a dynamic setting.

Responsibilities

• Communicate with customers via phone, chat, and email.
• Track and follow cases to ensure timely resolution.
• Maintain high customer satisfaction and represent the brand.
• Build and maintain professional relationships with partners.
• Work toward targets set by client and internal goals.

Skills

Japanese fluency

English communication

soft skills

problem solving

tech savviness

multitasking

team player

Job description

We're looking for Japanese speakers for several different projects right now! Some are located in Athens, others in Chania or Thessaloniki. Most have the option to work remote from Greece too!

What you will do:

• Communicate with customers via phone, chat & e-mail
• Track and follow cases to ensure they closed in an efficient and timely manner
• Maintain high customer satisfaction, representing a major brand
• Provide and maintain strong, professional relationships with all partners and show empathy at all times
• Work towards reaching targets as set out by client statement of work as well as internal targets

Requirements

• Fluency in Japanese
• Very good communication skills in English
• Exceptional communication & soft skills, as well as problem-solving skills
• Computer knowledge/tech savviness
• Resourceful, able to multitask
• Thrive as a team player in a fast-paced, high-energy, change-oriented environment

Benefits

• Complete support to help you ease your relocation to Greece (our client will cover your flight tickets expenses, hotel accommodation, support with the house searching process(-all at no cost to you-)
• Competitive monthly salary + 2 extra salaries per year
• Health care benefits and numerous other discounts
• Full training by certified instructors
• Professional growth & development opportunities
• Special events as well as community & social responsibility initiatives
• Free online Greek language courses
• State of the art premises, providing a great working environment with relaxing break areas
• Work for a Great Place to Work-Certified Company that fosters diversity, offering equal opportunities to all, regardless of gender, ethnicity, religion, culture, or age