Italian Customer Success Team Lead (Hybrid, Paris)

SaleCycle; Paris; Hybride; EUR 40 000 - 50 000; Plein temps

Avantages offerts par ce poste

Flexible hybrid

Swile card

Alan health insurance

Birthday day off

Additional leave

Events & gatherings

Remote work days

Remote work abroad

Well-being budget

Résumé du poste

SaleCycle in Paris is seeking a Customer Success Team Leader to blend hands-on account management with people leadership, focusing on our Italian and broader client base. The role blends client outcomes with coaching and operational excellence in a fast-growing hybrid environment.

You'll manage a portfolio of strategic accounts, mentor the Customer Success team, conduct regular business reviews, and drive retention, expansion, and satisfaction targets while partnering with Sales, Product, and

Qualifications

• 3+ years in Customer Success, account management or related role.
• Proven leadership experience managing teams.
• Native Italian with English proficiency for cross-team collaboration.
• Strong client relationships and strategic thinking.

Responsabilités

• Provide day-to-day guidance and support to the Customer Success team handling Italian accounts.
• Lead regular business reviews and value-driven conversations with clients.
• Mentor and onboard new starters joining the Italian desk.
• Ensure CRM hygiene, data quality, and timely reporting across the team.
• Collaborate with Sales, Product and Marketing to deliver customer outcomes.

Connaissances

Leadership

Customer Success

Account management

Mentoring

Italian fluency

English

CRM systems

Data analysis

Outils

CRM software

Description du poste

SaleCycle in Paris is seeking a Customer Success Team Leader to blend hands-on account management with people leadership, focusing on our Italian and broader client base. The role blends client outcomes with coaching and operational excellence in a fast-growing hybrid environment.

You'll manage a portfolio of strategic accounts, mentor the Customer Success team, conduct regular business reviews, and drive retention, expansion, and satisfaction targets while partnering with Sales, Product, and