Italian Mid-Market CS Leader: Retention&Growth

Tryriot; Paris; Hybride; EUR 60 000 - 90 000; Plein temps

Résumé du poste

Tryriot is seeking a Customer Success/Accounts Manager to own a portfolio of ~120 Mid-Market customers and drive retention and expansion in the Italian market from Paris. The role requires native Italian and fluent English, with on-site work in Paris and up to 2 remote days per month.

You will collaborate with Sales, Product, and Marketing to scale our cybersecurity awareness platform. You will lead onboarding and business check-ins, guiding customers to unlock value as needs evolve, while

Qualifications

• Native Italian speaker with fluent English.
• Based in Paris or willing to relocate.
• Background in Customer Success or Account Management in tech.
• Experience managing high-volume portfolios with retention and expansion metrics.

Responsabilités

• Own the success of a portfolio of ~120 Mid-Market customers, balancing retention and expansion.
• Lead and structure the Italian Mid-Market segment, building processes and best practices.
• Drive retention at scale by anticipating risks and preventing churn.
• Identify and drive expansion opportunities (upsell and cross-sell) within your portfolio.
• Advise customers on best product usage to unlock additional value as needs evolve.
• Prepare and lead onboarding calls and follow-ups with an outcome-driven approach.
• Position yourself as a trusted cybersecurity partner by combining product knowledge with customer insights.
• Collaborate with Sales, Product, Marketing to support expansion motions and improve customer experience.
• Collect feedback to inform product evolution and GTM strategy in Italy.
• Help define processes, playbooks, and workflows tailored to the Italian market for scalability.

Connaissances

Customer Success

Account Management

Retention & Expansion

Negotiation

Relationship Building

Description du poste

Tryriot is seeking a Customer Success/Accounts Manager to own a portfolio of ~120 Mid-Market customers and drive retention and expansion in the Italian market from Paris. The role requires native Italian and fluent English, with on-site work in Paris and up to 2 remote days per month.

You will collaborate with Sales, Product, and Marketing to scale our cybersecurity awareness platform. You will lead onboarding and business check-ins, guiding customers to unlock value as needs evolve, while