IT Support Technician (French) | Remote within Portugal (Relocation Support)

CB Talents SP; Toulouse; Hybrid; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Remote work from Portugal with on-site

Paid training 12 days (8h/day)

Health insurance from day one

12-month fixed-term contract; possible

22 days holiday

40h/week schedule

Job summary

Cross Border Talents is seeking a support engineer for a French fintech platform that automates accounting and finance for SMEs. You will handle escalated tickets, reproduce and diagnose application errors, and query customer data in the MySQL database. Collaboration with the team uses Postman, Slack, and MS Office to reach root causes.

Fluent French is essential, with English at B2 for training. The role offers remote work from Portugal with one on-site day per quarter, paid training, health

Qualifications

• Fluent French required and essential.
• Proficient English (B2) for training and collaboration.
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication with customer focus.

Responsibilities

• Take over escalated tickets, chats and video calls not resolved by L2.
• Reproduce, analyze, and diagnose application errors.
• Check customer data in MySQL database to identify root causes.
• Collaborate with team using Postman and Slack.
• Propose improvements to management based on incidents.
• Participate in ongoing training and development programs.

Skills

Fluent French

English B2

MySQL

SQL

Postman

Slack

MS Office

Troubleshooting

Ticket handling

Clear communication

Tools

MySQL

SQL

Postman

Slack

MS Office

Job description

You'll support a French fintech platform that automates accounting and finance for SMEs: real bugs, real data, real business owners waiting for answers. In French.

What you'll actually do

• Take over escalated tickets, chats and video calls that L2 couldn't close
• Dig into application errors: reproduce, analyse, diagnose
• Check customer data directly in the database (MySQL) to catch errors at the source
• Work with Postman, Slack and the support team to get to the root cause
• Propose improvements to management based on the incidents you see
• Join the company's ongoing training and development programmes

You're a fit if you have

• Fluent French (it's the whole point)
• English B2 (training is in English)
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office
• Strong troubleshooting and ticket-handling skills
• Clear written and spoken communication, customer focus, willingness to learn

What you get

• Remote work from Portugal (one on-site day per quarter at the Porto / Vila Nova de Gaia office)
• Paid training: 12 working days, 8h/day, in English, €185.60 net/week
• Health insurance from day one
• 12-month fixed-term contract; permanent contract for employment beyond 2 years
• 20 days holiday in year one (pro-rata), 22 days afterwards
• Schedule: 40h/week, Mon–Fri, rotating shifts between 08:00 and 17:30

• Two pay options (monthly, 22 working days, gross):

Option A: No housing, €1,318.34 total cash

• Base salary: €998.00
• Christmas allowance: €83.17
• Holiday allowance: €83.17
• Meal allowance (€7/day): €154.00

Option B: With housing, €1,259.34 total package (€1,059.34 cash + €200 housing benefit)

• Base salary: €776.00
• Christmas allowance: €64.67
• Holiday allowance: €64.67
• Meal allowance (€7/day): €154.00
• Housing benefit-in-kind: €200.00

Why French speakers should apply

• Your language is the filter. Few people combine native-level French with SQL and API troubleshooting. You skip the crowd.
• Move to Portugal on a real job, with paid training and an optional housing package.
• Learn fintech from the inside: how accounting software breaks and how it gets fixed.
• Build technical skills (SQL, APIs, debugging) that carry over to QA, product, ops or engineering-adjacent roles.