IT Helpdesk (French) | Remote within Portugal (Relocation Support)

CB Talents SP; Lille; Remote; EUR 14,000 - 15,000; Full time

Benefits offered by this job

Remote work from Portugal

Paid training in English

Health insurance from day one

12-month fixed-term contract

20 days holiday in year one (pro‑rata)

Job summary

Cross Border Talents is seeking a skilled customer support engineer to handle escalated tickets, diagnose application issues, and query databases. You will use MySQL/SQL, Postman, and Slack to pinpoint root causes and collaborate with the team to implement fixes.

The role offers remote work from Portugal with an on-site day each quarter, plus paid English training, health insurance from day one, and a fixed-term contract with opportunities for extension.

Qualifications

• Fluent French required; English knowledge helpful for training.
• Strong troubleshooting and ticket-handling skills are essential.
• Good written and spoken communication with a customer focus.

Responsibilities

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Diagnose application errors by reproducing and analyzing issues.
• Query MySQL databases to identify root causes.
• Collaborate with the support team using Postman and Slack to resolve incidents.
• Suggest improvements to management based on observed incidents.
• Participate in ongoing training and development programs.

Skills

Fluent French

English B2

Troubleshooting

Ticket handling

Clear written and spoken communication

Willingness to learn

Tools

MySQL/SQL

Postman

Slack

MS Office

Job description

What you’ll actually do

• Take over escalated tickets, chats and video calls that L2 couldn't close


• Dig into application errors: reproduce, analyse, diagnose


• Check customer data directly in the database (MySQL) to catch errors at the source


• Work with Postman, Slack and the support team to get to the root cause


• Propose improvements to management based on the incidents you see


• Join the company's ongoing training and development programmes

You're a fit if you have

• Fluent French (it's the whole point)


• English B2 (training is in English)


• Working knowledge of MySQL/SQL, Postman, Slack and MS Office


• Strong troubleshooting and ticket-handling skills


• Clear written and spoken communication, customer focus, willingness to learn

What you get

• Remote work from Portugal (one on-site day per quarter at the Porto / Vila Nova de Gaia office)


• Paid training: 12 working days, 8h/day, in English, €185.60 net/week


• Health insurance from day one


• 12-month fixed-term contract; permanent contract for employment beyond 2 years


• 20 days holiday in year one (pro-rata), 22 days afterwards


• Schedule: 40h/week, Mon–Fri, rotating shifts between 08:00 and 17:30

Two pay options (monthly, 22 working days, gross)

Option A: No housing, €1,318.34 total cash

• Base salary: €998.00


• Christmas allowance: €83.17


• Holiday allowance: €83.17


• Meal allowance (€7/day): €154.00

Option B: With housing, €1,259.34 total package (€1,059.34 cash + €200 housing benefit)

• Base salary: €776.00


• Christmas allowance: €64.67


• Holiday allowance: €64.67


• Meal allowance (€7/day): €154.00


• Housing benefit-in-kind: €200.00

Why French speakers should apply

• Your language is the filter. Few people combine native-level French with SQL and API troubleshooting. You skip the crowd.


• Move to Portugal on a real job, with paid training and an optional housing package.


• Learn fintech from the inside: how accounting software breaks and how it gets fixed.


• Build technical skills (SQL, APIs, debugging) that carry over to QA, product, ops or engineering-adjacent roles.