IT Support Technician

CB Talents; Montpellier; A distancia; EUR 14.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work from Portugal

Paid training (12 working days, 8h/day

Health insurance from day one

Fixed-term to permanent after 2 years

20 days holiday in year one

Housing option

Descripción de la vacante

CB Talents is seeking a customer-focused support engineer to handle escalated tickets and complex issues. You will reproduce errors, diagnose root causes, and verify fixes by querying data in MySQL and using Postman with the Slack team.

The role requires fluent French and English at B2 level; training is conducted in English. You can work remotely from Portugal with one on-site day per quarter in Porto/Vila Nova de Gaia, and enjoy paid training and health benefits.

Formación

• Fluent French required; French language is central to the role.
• English at least B2; training conducted in English.
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication with a customer focus.

Responsabilidades

• Take over escalated tickets, chats and video calls unresolved by L2.
• Reproduce, diagnose and fix application errors.
• Query customer data in MySQL to identify issues.
• Collaborate with the support team using Postman and Slack to find root causes.
• Suggest improvements to management based on incidents.
• Participate in company training and development programs.

Conocimientos

Fluent French

English B2

MySQL/SQL

Postman

Slack

MS Office

Troubleshooting

Ticket handling

Written and spoken communication

Herramientas

MySQL/SQL

Postman

Slack

MS Office

Descripción del empleo

What you’ll actually do

• Take over escalated tickets, chats and video calls that L2 couldn't close


• Dig into application errors: reproduce, analyse, diagnose


• Check customer data directly in the database (MySQL) to catch errors at the source


• Work with Postman, Slack and the support team to get to the root cause


• Propose improvements to management based on the incidents you see


• Join the company's ongoing training and development programmes

You're a fit if you have

• Fluent French (it's the whole point)


• English B2 (training is in English)


• Working knowledge of MySQL/SQL, Postman, Slack and MS Office


• Strong troubleshooting and ticket-handling skills


• Clear written and spoken communication, customer focus, willingness to learn

What you get

• Remote work from Portugal (one on-site day per quarter at the Porto / Vila Nova de Gaia office)


• Paid training: 12 working days, 8h/day, in English, €185.60 net/week


• Health insurance from day one


• 12-month fixed-term contract; permanent contract for employment beyond 2 years


• 20 days holiday in year one (pro-rata), 22 days afterwards


• Schedule: 40h/week, Mon–Fri, rotating shifts between 08:00 and 17:30

Two pay options (monthly, 22 working days, gross)

Option A: No housing, €1,318.34 total cash

• Base salary: €998.00


• Christmas allowance: €83.17


• Holiday allowance: €83.17


• Meal allowance (€7/day): €154.00

Option B: With housing, €1,259.34 total package (€1,059.34 cash + €200 housing benefit)

• Base salary: €776.00


• Christmas allowance: €64.67


• Holiday allowance: €64.67


• Meal allowance (€7/day): €154.00


• Housing benefit-in-kind: €200.00

Why French speakers should apply

• Your language is the filter. Few people combine native-level French with SQL and API troubleshooting. You skip the crowd.


• Move to Portugal on a real job, with paid training and an optional housing package.


• Learn fintech from the inside: how accounting software breaks and how it gets fixed.


• Build technical skills (SQL, APIs, debugging) that carry over to QA, product, ops or engineering-adjacent roles.