IT Support Technician (French) | Remote within Portugal (Relocation Support)

Savior Artigos Texteis Lda; Toulouse; Remote; EUR 12.000 - 17.000; Vollzeit

Benefits dieser Stelle

Health insurance from day one

Remote work from Portugal

12-month fixed-term contract

20 days holiday (year 1)

22 days holiday (thereafter)

Paid training in English

Zusammenfassung

Savior Artigos Texteis Lda is seeking a French-speaking technical support specialist to handle escalated tickets and reproduce complex errors. You will diagnose issues, verify data in MySQL, and work with Postman and Slack to resolve root causes. Training is provided, and you'll contribute improvements from incidents.

The role emphasizes clear communication, customer focus, and willingness to learn, with remote work from Portugal and a training program in English.

Qualifikationen

• Fluent French is required for daily support.
• English at least B2 level for training purposes.
• Proficient in MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication with a customer focus.

Aufgaben

• Take over escalated tickets, chats and video calls.
• Reproduce, analyse and diagnose application errors.
• Check customer data in the database (MySQL) to catch errors.
• Collaborate with the support team using Postman and Slack.
• Suggest improvements to management based on incidents.
• Join ongoing training and development programmes.

Kenntnisse

Fluent French

English B2

MySQL/SQL

Postman

Slack

MS Office

Troubleshooting

Ticket handling

Jobbeschreibung

• Meal allowance (€7/day): €154.00

You'll support a French fintech platform that automates accounting and finance for SMEs: real bugs, real data, real business owners waiting for answers. In French.

What You'll Actually Do

• Take over escalated tickets, chats and video calls that L2 couldn't close
• Dig into application errors: reproduce, analyse, diagnose
• Check customer data directly in the database (MySQL) to catch errors at the source
• Work with Postman, Slack and the support team to get to the root cause
• Propose improvements to management based on the incidents you see
• Join the company's ongoing training and development programmes

You're a fit if you have

• Fluent French (it's the whole point)
• English B2 (training is in English)
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office
• Strong troubleshooting and ticket-handling skills
• Clear written and spoken communication, customer focus, willingness to learn

What You Get

• Remote work from Portugal (one on‑site day per quarter at the Porto / Vila Nova de Gaia office)
• Paid training: 12 working days, 8h/day, in English, €185.60 net/week
• Health insurance from day one
• 12-month fixed‑term contract; permanent contract for employment beyond 2 years
• 20 days holiday in year one (pro‑rata), 22 days afterwards
• Schedule: 40h/week, Mon–Fri, rotating shifts between 08:00 and 17:30
• Two pay options (monthly, 22 working days, gross):

Option A: No housing, €1,318.34 total cash

• Base salary: €998.00
• Christmas allowance: €83.17
• Holiday allowance: €83.17
• Meal allowance (€7/day): €154.00

Option B: With housing, €1,259.34 total package (€1,059.34 cash + €200 housing benefit)

• Base salary: €776.00
• Christmas allowance: €64.67
• Holiday allowance: €64.67
• Meal allowance (€7/day): €154.00
• Housing benefit-in-kind: €200.00

Why French speakers should apply

• Your language is the filter. Few people combine native‑level French with SQL and API troubleshooting. You skip the crowd.
• Move to Portugal on a real job, with paid training and an optional housing package.
• Learn fintech from the inside: how accounting software breaks and how it gets fixed.
• Build technical skills (SQL, APIs, debugging) that carry over to QA, product, ops or engineering‑adjacent roles.