IT Support Technician

CB Talents; Lille; Híbrido; EUR 14.000 - 15.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work from Portugal

Paid training

Health insurance

12-month fixed-term contract

20 days holiday

Descripción de la vacante

CB Talents in France seeks a technically capable support specialist to handle escalated incidents, reproduce errors, and diagnose root causes using tools like MySQL and Postman. You will work closely with Slack and the support team, improving processes based on incidents and customer feedback.

Requirements include fluent French and English B2, strong ticket-handling skills, and clear communication. The role offers remote work from Portugal with one on-site day per quarter in Porto/Vila Nova de

Formación

• Fluent French is essential.
• English B2 required for training in English.
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication with customer focus.

Responsabilidades

• Take over escalated tickets, chats and video calls unresolved by L2.
• Diagnose and reproduce application errors.
• Check customer data directly in MySQL to catch issues at the source.
• Collaborate with Postman, Slack and the support team to identify root causes.
• Propose improvements to management based on incidents.

Conocimientos

Fluent French

English B2

Troubleshooting

Ticket handling

Clear communication

Herramientas

MySQL/SQL

Postman

Slack

MS Office

Descripción del empleo

What you’ll actually do

• Take over escalated tickets, chats and video calls that L2 couldn't close


• Dig into application errors: reproduce, analyse, diagnose


• Check customer data directly in the database (MySQL) to catch errors at the source


• Work with Postman, Slack and the support team to get to the root cause


• Propose improvements to management based on the incidents you see


• Join the company's ongoing training and development programmes

You're a fit if you have

• Fluent French (it's the whole point)


• English B2 (training is in English)


• Working knowledge of MySQL/SQL, Postman, Slack and MS Office


• Strong troubleshooting and ticket-handling skills


• Clear written and spoken communication, customer focus, willingness to learn

What you get

• Remote work from Portugal (one on-site day per quarter at the Porto / Vila Nova de Gaia office)


• Paid training: 12 working days, 8h/day, in English, €185.60 net/week


• Health insurance from day one


• 12-month fixed-term contract; permanent contract for employment beyond 2 years


• 20 days holiday in year one (pro-rata), 22 days afterwards


• Schedule: 40h/week, Mon–Fri, rotating shifts between 08:00 and 17:30

Two pay options (monthly, 22 working days, gross)

Option A: No housing, €1,318.34 total cash

• Base salary: €998.00


• Christmas allowance: €83.17


• Holiday allowance: €83.17


• Meal allowance (€7/day): €154.00

Option B: With housing, €1,259.34 total package (€1,059.34 cash + €200 housing benefit)

• Base salary: €776.00


• Christmas allowance: €64.67


• Holiday allowance: €64.67


• Meal allowance (€7/day): €154.00


• Housing benefit-in-kind: €200.00

Why French speakers should apply

• Your language is the filter. Few people combine native-level French with SQL and API troubleshooting. You skip the crowd.


• Move to Portugal on a real job, with paid training and an optional housing package.


• Learn fintech from the inside: how accounting software breaks and how it gets fixed.


• Build technical skills (SQL, APIs, debugging) that carry over to QA, product, ops or engineering-adjacent roles.