IT Helpdesk (French) | Remote within Portugal (Relocation Support)

Savior Artigos Texteis Lda; Lille; Hybrid; EUR 8,700 - 11,000; Full time

Benefits offered by this job

Health insurance from day one

Remote work from Portugal

Paid training: 12 working days

Job summary

Savior Artigos Texteis Lda seeks a French-speaking technical support specialist to handle escalated tickets and diagnose complex issues. You will work in a distributed setup with remote capacity from Portugal and one quarterly on-site day to align with the team.

The role requires native-level French and English (B2), plus practical SQL/MySQL, Postman, Slack, and MS Office skills. Training is provided, and there is a 12-month contract with the possibility of extension.

Qualifications

• Fluent French and English (B2) required.
• Working knowledge of MySQL/SQL, Postman, Slack, and MS Office.
• Strong troubleshooting and ticket-handling skills.
• Clear written and spoken communication, customer focus, willingness to learn.

Responsibilities

• Take over escalated tickets, chats and video calls that L2 couldn't close.
• Reproduce, analyse, diagnose application errors.
• Check customer data in the database (MySQL) to catch errors at the source.
• Work with Postman, Slack and the support team to get to root cause.
• Propose improvements to management based on incidents.
• Join ongoing training and development programmes.

Skills

Fluent French

SQL

Troubleshooting

Customer focus

Communication (written and spoken)

Willingness to learn

Tools

Postman

Slack

MS Office

Job description

• Meal allowance (€7/day): €154.00

What You'll Actually Do

• Take over escalated tickets, chats and video calls that L2 couldn't close
• Dig into application errors: reproduce, analyse, diagnose
• Check customer data directly in the database (MySQL) to catch errors at the source
• Work with Postman, Slack and the support team to get to the root cause
• Propose improvements to management based on the incidents you see
• Join the company's ongoing training and development programmes

You're a fit if you have

• Fluent French (it's the whole point)
• English B2 (training is in English)
• Working knowledge of MySQL/SQL, Postman, Slack and MS Office
• Strong troubleshooting and ticket-handling skills
• Clear written and spoken communication, customer focus, willingness to learn

What You Get

• Remote work from Portugal (one on-site day per quarter at the Porto / Vila Nova de Gaia office)
• Paid training: 12 working days, 8h/day, in English, €185.60 net/week
• Health insurance from day one
• 12-month fixed-term contract; permanent contract for employment beyond 2 years
• 20 days holiday in year one (pro-rata), 22 days afterwards
• Schedule: 40h/week, Mon–Fri, rotating shifts between 08:00 and 17:30
• Two pay options (monthly, 22 working days, gross):

Option A: No housing, €1,318.34 total cash

• Base salary: €998.00
• Christmas allowance: €83.17
• Holiday allowance: €83.17
• Meal allowance (€7/day): €154.00

Option B: With housing, €1,259.34 total package (€1,059.34 cash + €200 housing benefit)

• Base salary: €776.00
• Christmas allowance: €64.67
• Holiday allowance: €64.67
• Meal allowance (€7/day): €154.00
• Housing benefit-in-kind: €200.00

Why French speakers should apply

• Your language is the filter. Few people combine native-level French with SQL and API troubleshooting. You skip the crowd.
• Move to Portugal on a real job, with paid training and an optional housing package.
• Learn fintech from the inside: how accounting software breaks and how it gets fixed.
• Build technical skills (SQL, APIs, debugging) that carry over to QA, product, ops or engineering-adjacent roles.