Ground Station Site Engineer - (F/M)

Essp Sas; Toulouse; Hybride; EUR 50 000 - 65 000; Plein temps

Avantages offerts par ce poste

Teleworking: up to 2 days/week

Tickets Restaurant

Family Health insurance

Sustainable Mobility Package

75% public transport subsidy

Résumé du poste

ESSP in Toulouse is seeking a Ground Station Site Engineer to monitor hosting, maintenance, and operations of the EGNOS remote sites.

You will manage KPIs, SLA execution, and site documentation while coordinating with hosting entities and customers. Requires 3+ years in space/aeronautical domains and strong autonomy, with very good English.

Qualifications

• Engineering degree or Master's degree or equivalent.
• At least 3 years in space or aeronautical domains.
• Very good level of English (B2).
• Knowledge of Service Level Agreement management.
• Experience in project management is a plus.

Responsabilités

• Monitor EGNOS sites' services and KPI/LER reports.
• Supervise hosting, maintenance and operations contracts.
• Maintain site documentation and tools; update as needed.
• Coordinate site visits and actions with Site Manager and customers.
• Support site creation/modification projects and customer communications.

Connaissances

Communication

Multicultural environment

Microsoft Office

MS Project

Autonomy

Initiative

Customer service

Travel flexibility

English proficiency

Formation

Engineering degree

Master's degree

Outils

Excel

MS Project

TOM

Serenad

Description du poste

Created in 2009, ESSP is a young and dynamic company, a pan-European service provider, certified by EASA (the European Union Aviation Safety Agency) to deliver safety-critical services. Our mission is to operate and provide Communication, Navigation and Surveillance (CNS) services, among which the main one is the EGNOS service (the European Geostationary Navigation Overlay Service), on behalf of the EUSPA (the European Union Agency for the Space Programme).

We are looking for a Ground Station Site Engineer who will be in charge of monitoring the hosting, maintenance, and operations services of the EGNOS remote sites. This position includes the monitoring of Service Contracts, the management of technical documentation, oversight of site visits, as well as the management of site creation and modification projects. For these activities, we are looking for someone with at least 3 years’ experience in space or aeronautical domains, with a very good level of English (minimum B2).

Your main responsibilities/activities will be:

Monitoring the EGNOS operational sites' services:

• - Gathering on a monthly basis the Key Performance Indicators (KPI) values defined in the Service Level Agreement;
• - KPIs values consolidation and correlation with the operational performance of the concerned site as observed through ESSP tools (TOM, Serenad, etc.);
• - Calculation of potential penalty coming from the monthly KPI’s values determined;
• - Preparing and performing monthly reviews of the Service Level Agreement execution;
• - Delivering a monthly report to the Site Manager summarizing the performance of the Service Level Agreement of the EGNOS sites;
• - Gathering and analysing environmental data (Local Environment Report) coming from the different sites, as well as producing and analysing the consolidated LER report quarterly;
• - Gathering and analysing security data coming from the different entities.

Leading contracts supervision:

• - Supervising the service commitments of the entities performing the hosting, maintenance, and operations;
• - Regular meetings with the hosting entities to do a lesson learnt of the past period, doing a actions status, and review the applicable documentation;
• - Performing some regular site visits defined by the Site Manager; the purpose of the visits is to check that the Service Level Agreement is correctly executed, and particularly the local security and maintenance procedures used for the EGNOS systems.

Monitoring evolutions linked to EGNOS sites:

• - Managing or contributing to the treatment of the Site Management team’s actions;
• - Managing or contributing to specific projects, defined by the Site Team Manager, related to the creation of new sites and existing site modifications;
• - Keeping updated the Hosting Entity's applicable documentation (administrative and technical dossiers);
• - Maintaining and improving software tools used by the Site Management team (based mainly on Excel).

Contributing to the development of ESSP activities:

• - Contributing to projects and ESSP activities development (linked to, or outside EGNOS operations, for example, SBAS export projects); direct involvement or support to the Site Manager on topics necessitating site expertise may be asked.
• - In the frame of some projects, a direct relationship with the Customer is necessary. This implies some additional activities such as: negotiations with the Customer, creation/delivery of documentation, organisation/attendance at contractual milestones, and progress meetings.

Profile:

• - Communication skills in a multicultural environment
• - Very good level of English (B1-B2) – CEFR
• - Rigour
• - Strong autonomy
• - Initiative and synthesis spirit
• - Capability to assume responsibilities
• - Team player spirit
• - Customer service’s sense
• - Skills in Microsoft software suites (MS Office, MS Project, etc.)
• - Knowledge of Service Level Agreement management (e.g., telecom operator type)
• - Technical skills in ground station hosting means (notions of electricity, network, and RF antenna cabling, associated civil works)
• - Basic knowledge of programming in Excel would be appreciated
• - Training on internal auditor methodology would be a plus
• - Knowledge of space (SBAS if possible) or aeronautical systems’ operations would be a plus
• - Experience in project management would be a plus
• - Experience in international context projects (European) would be a plus

Job Specifications:

• - Experience of at least 3 years in space or aeronautical domains
• - Engineering degree, or Master's degree, or equivalent
• - Available for regular travel mainly in Europe (a maximum of 1 on-site mission per month).

Human Resources information:

• - 1st interview is held by the direct manager of the position you applied for (technical interview)
• - 2nd interview is held by HR department

Element of package of remuneration:

• - Variable: bonuses based on objectives
• - Profit-sharing
• - Teleworking: up to 2 days/week
• - Tickets Restaurant (card)
• - Family Health insurance
• - Sustainable Mobility Package: Home/Office travels reimbursement if car sharing or bicycling
• -Reimbursement of 75% of public transport subscription

Job Location: Toulouse (France)

Type of Contract: Full time - Permanent Contract

ESSP is committed to cultural diversity, gender equality and the employment of disabled workers.