IT Support Technician

Talantir; Paris; On-site; EUR 40,000 - 52,000; Full time

Job summary

Talantir in Paris is seeking an IT Support Technician to join the on-site team. You will back up the IT support manager, troubleshoot Mac OSX with some Windows and Linux, manage AD, storage, backups and digital workspace tools like Okta, Atlassian, Slack, Confluence, Google Workspace, and JAMF/Airwatch.

Video conferencing support and ticket backlog clearance are part of the role. The contract runs 6 to 12 months, with Monday to Friday business hours and no shift or weekend work.

Qualifications

• 6–12 months experience in IT support.
• Working knowledge of Mac OSX and other OS.
• Excellent client-facing and problem-solving skills.

Responsibilities

• Troubleshoot Mac OSX and Windows/Linux OS issues on user devices.
• Escalate and resolve IT issues within SLA; maintain ticket backlog.
• Document procedures and maintain inventory; assist with IT network configuration and project work.
• Provide video conferencing support.

Skills

Customer facing

Problem solving

On-site support

Mac OSX troubleshooting

Windows OS

Linux OS

Active Directory

Documentation

Video conferencing

Tools

Mac OSX

Windows OS

Linux OS

Active Directory

Okta

Atlassian

Slack

Confluence

Google Workspace

JAMF

AirWatch

Video Conferencing Tools

Job description

IT Support Technician / 1st line support

Our client is a global leading high tech company:

• Over 6,500 employees across 20+ offices;
• Fast growing;
• Cutting edge AR and VR technologies, 3D printing, etc.

They are looking for an IT Support technician to join Paris office:

• 6 to 12 months experience
• Right hand man to IT support manager on site and be the escalation point for IT issues;
• Troubleshooting mostly Mac OSX plus some Windows OS and Linux OS, IT network, AD, storage, backups and digital workspace technologies such as Okta, Atlassian, Slack, Confluence, Google Workspace, JAMF/Airwatch
• Video Conferencing support
• Clearing tickets backlog, analysing issues and following up with end users, elevate technical issues, helping resolving problems and finding root cause within SLA;
• Documentations
• Help with IT network configuration, IT project work and IT inventory

This contract is €250 per day inclusive of benefits.

Monday - Friday normal business hours.

No Shift work/ weekend work.

Requirements

• 6-12 months experience working as IT support
• Working knowledge in Gsuite or Mac OSX
• Excellent client facing and problem solving skills, creative thinking and sociable personality