IT Support Officer Closing date: Jul 10, 2026

University of Oxford, Department of Engineering Science; Job; Sur place; EUR 37 131 - 46 853; Plein temps

Avantages offerts par ce poste

Excellent contributory pension scheme

38 days annual leave

Comprehensive range of childcare services

Cycle loan scheme

Discounted bus travel

Résumé du poste

The University of Oxford, Department of Engineering Science, is seeking a full-time IT Support Officer to join their IT Support team in Central Oxford. This permanent role is vital for delivering high-quality IT services to staff and students.

Candidates should have experience in an IT support environment, be familiar with Windows and Linux operating systems, and possess strong problem-solving skills. The position offers an excellent pension scheme, generous annual leave, and various childcare services.

Qualifications

• Experience in an IT support environment, confident with Windows and Linux operating systems.
• Strong problem-solving and troubleshooting skills.
• Ability to communicate clearly with both technical and non-technical audiences.

Responsabilités

• Provide first- and second-line support for Windows and Linux systems.
• Act as the first point of contact for IT support requests.
• Collaborate closely with academic and administrative users.

Connaissances

Windows operating system

Linux operating system

Active Directory

Customer service

Problem-solving

Description du poste

Salary: £32,108 – £40,514 per annum inclusive of Oxford University weighting.

Job Description

We are seeking a full‑time IT Support Officer to join the IT Support team at the Department of Engineering Science (Central Oxford & Headington). The post is permanent.

About The Role

As an IT Support Officer, you will play a key role in delivering high‑quality IT services to staff and students across the Department of Engineering Science.

Responsibilities

• Provide first‑ and second‑line support for Windows and Linux systems, hardware, software, AV equipment, printers and user accounts.
• Act as the first point of contact for IT support requests, managing incidents and service requests while aiming to deliver excellent customer service.
• Support day‑to‑day technical issues and contribute to service improvements, documentation and departmental IT projects.
• Collaborate closely with academic, research, administrative and student users to ensure IT services support the department’s teaching and research activities.

Qualifications

• Experience in an IT support environment, confident with Windows and Linux operating systems, Active Directory and end‑user hardware and software.
• Strong problem‑solving and troubleshooting skills with the ability to manage a varied workload and maintain high service standards.
• Customer‑focused approach and ability to communicate clearly and professionally with both technical and non‑technical audiences.
• Organised, self‑motivated and able to work independently or as part of a team.
• Enthusiastic about developing technical skills and contributing to continuous improvement of IT services.
• Experience in higher education, research or AV support is advantageous but not essential.

What We Offer

• Excellent contributory pension scheme.
• 38 days annual leave.
• Comprehensive range of childcare services.
• Family leave schemes.
• Cycle loan scheme.
• Membership to a variety of social and sports clubs.
• Discounted bus travel and season ticket travel loans.

Employment Equality

The Department holds an Athena Swan Bronze award, indicating a commitment to promoting women in science, engineering and technology.