IT Support Apprentice — Paris, Onboarding & Automation

Signal Processing Engineer (RF Processing & Analytics); Paris; Sur place; EUR 11 000 - 20 000; Plein temps

Résumé du poste

Harmattan AI is seeking an IT Support apprentice in Paris to be the local first point of contact for colleagues. You will manage onboarding/offboarding, hardware and software access, and daily requests following central procedures, with opportunities to contribute to automation projects as the company scales.

You will work closely with the IT team, handling assets, configuring devices, and logging requests in the ticketing system, while developing strong service and documentation practices in a

Qualifications

• Currently enrolled in an IT-related program (BTS, engineering school or university).
• Good understanding of IT fundamentals, such as laptop configuration and basic troubleshooting, plus basic development skills.
• Strong sense of service and welcoming attitude towards users of all technical levels.
• Rigor and thoroughness in following procedures and documenting work.
• Genuine interest in IT and AI; prior IT experience is a plus but not required.
• Professional proficiency in English (B2).

Responsabilités

• Provide day-to-day local IT support to Harmattan AI colleagues, resolving standard requests quickly and courteously.
• Handle employee onboarding and offboarding, including hardware and software access requests.
• Prepare, configure and deploy laptops and mobile phones, and keep the equipment inventory up to date.
• Follow the standard operating procedures documented by the central IT team, flagging gaps or improvements.
• Log, track and close every request in the ticketing system with clear, accurate updates.
• Contribute to small IT projects and automation initiatives that improve the service to end users.
• Work closely with the IT team and esc…

Connaissances

IT fundamentals

Laptop configuration

Troubleshooting

Development basics

Customer service

Procedures & documentation

English (B2)

Formation

IT-related program enrollment

Outils

Ticketing system

Description du poste

Harmattan AI is seeking an IT Support apprentice in Paris to be the local first point of contact for colleagues. You will manage onboarding/offboarding, hardware and software access, and daily requests following central procedures, with opportunities to contribute to automation projects as the company scales.

You will work closely with the IT team, handling assets, configuring devices, and logging requests in the ticketing system, while developing strong service and documentation practices in a