IT Support Apprentice — Paris Onboarding & Automation

Harmattan AI; Paris; Sur place; EUR 10 000 - 17 000; Temps partiel

Résumé du poste

Harmattan AI in Paris is seeking an IT Support apprentice to be the local first point of contact for colleagues. You will assist with onboarding and offboarding, hardware and software access, and daily IT requests, following procedures set by the central IT team.

As the company grows, you will contribute to small automation projects to improve the service and gain hands-on experience in a fast-paced defense-tech environment. English proficiency is required.

Qualifications

• Enrolled in IT-related program (BTS, engineering school or university).
• Strong IT fundamentals, basic troubleshooting, and basic development skills.
• Service-oriented with a welcoming attitude to users of all technical levels.
• Rigor and thoroughness in following procedures and documenting work.
• Genuine interest in IT and AI; prior IT experience is a plus.
• Commitment to Harmattan AI’s mission and growth.
• Professional English (B2).

Responsabilités

• Provide day-to-day local IT support to Harmattan AI colleagues, resolving standard requests quickly and courteously.
• Handle employee onboarding and offboarding, including hardware and software access requests.
• Prepare, configure and deploy laptops and mobile phones, and keep inventory up to date.
• Follow central IT SOPs; flag gaps or improvements.
• Log, track and close every request in the ticketing system with clear updates.
• Contribute to small IT projects and automation initiatives that improve the service.
• Work closely with the IT team and escalate complex issues with the right context.

Connaissances

IT fundamentals

Onboarding & offboarding

Troubleshooting

Customer service

English (B2)

Formation

Currently enrolled in BTS/engineering/university IT program

Outils

Ticketing system

Hardware provisioning

Description du poste

Harmattan AI in Paris is seeking an IT Support apprentice to be the local first point of contact for colleagues. You will assist with onboarding and offboarding, hardware and software access, and daily IT requests, following procedures set by the central IT team.

As the company grows, you will contribute to small automation projects to improve the service and gain hands-on experience in a fast-paced defense-tech environment. English proficiency is required.