Hands-on IT Support & Systems Analyst — Paris

COREcruitment Ltd; Paris; Sur place; EUR 36 000 - 44 000; Plein temps

Résumé du poste

COREcruitment Ltd in Paris is seeking a Technical Analyst for hands-on IT support across the business, troubleshooting hardware and software to keep staff productive. You will install, configure and maintain end-user devices, manage Microsoft Intune and MDM, and document incidents in the IT service system.

This is a full-time, permanent role to help build IT operations for a new entertainment destination in Paris and to coordinate with vendors and internal teams.

Qualifications

• Bachelor’s degree in Information Systems, Computer Science or a related field.
• At least two years of IT support or technical analyst experience.
• Strong knowledge of Windows operating systems, deployment and administration.
• Experience with Microsoft Intune, configuration management and MDM.
• Good understanding of LAN/WAN networks and audiovisual technology.
• Strong troubleshooting and problem-solving skills.
• Excellent communication skills and a customer-focused approach.
• Organised, proactive and results-driven.
• Microsoft, CompTIA or other IT certifications are advantageous.
• Familiarity with Zendesk or IT help desk systems is beneficial.

Responsabilités

• Provide technical support for desktop computers, laptops, software and mobile devices.
• Respond to IT support requests via tickets, email, phone and in-person assistance.
• Troubleshoot and resolve hardware, software and operating system issues.
• Install, configure, test and maintain end-user devices and peripherals.
• Administer and support Microsoft Intune and mobile device management.
• Document incidents, repairs, installations and equipment changes within the IT service management system.
• Monitor system performance and maintain accurate IT equipment inventories.
• Support Windows deployment, configuration management and software testing.
• Conduct software licence audits and assist with equipment refresh projects.
• Coordinate with third-party IT support providers and hardware and software vendors.
• Provide basic networking, telecommunications and audiovisual support.
• Help employees understand IT systems and resolve common technical issues.

Connaissances

IT support

Windows administration

Troubleshooting

Customer focus

LAN/WAN networks

Communication

Formation

Bachelor’s degree in Information Systems

Outils

Microsoft Intune

Mobile Device Management

Configuration management

Zendesk

Description du poste

COREcruitment Ltd in Paris is seeking a Technical Analyst for hands-on IT support across the business, troubleshooting hardware and software to keep staff productive. You will install, configure and maintain end-user devices, manage Microsoft Intune and MDM, and document incidents in the IT service system.

This is a full-time, permanent role to help build IT operations for a new entertainment destination in Paris and to coordinate with vendors and internal teams.