IT Support Apprentice

Harmattan AI; Paris; On-site; EUR 10,000 - 17,000; Part time

Job summary

Harmattan AI in Paris is seeking an IT Support apprentice to be the local first point of contact for colleagues. You will assist with onboarding and offboarding, hardware and software access, and daily IT requests, following procedures set by the central IT team.

As the company grows, you will contribute to small automation projects to improve the service and gain hands-on experience in a fast-paced defense-tech environment. English proficiency is required.

Qualifications

• Enrolled in IT-related program (BTS, engineering school or university).
• Strong IT fundamentals, basic troubleshooting, and basic development skills.
• Service-oriented with a welcoming attitude to users of all technical levels.
• Rigor and thoroughness in following procedures and documenting work.
• Genuine interest in IT and AI; prior IT experience is a plus.
• Commitment to Harmattan AI’s mission and growth.
• Professional English (B2).

Responsibilities

• Provide day-to-day local IT support to Harmattan AI colleagues, resolving standard requests quickly and courteously.
• Handle employee onboarding and offboarding, including hardware and software access requests.
• Prepare, configure and deploy laptops and mobile phones, and keep inventory up to date.
• Follow central IT SOPs; flag gaps or improvements.
• Log, track and close every request in the ticketing system with clear updates.
• Contribute to small IT projects and automation initiatives that improve the service.
• Work closely with the IT team and escalate complex issues with the right context.

Skills

IT fundamentals

Onboarding & offboarding

Troubleshooting

Customer service

English (B2)

Education

Currently enrolled in BTS/engineering/university IT program

Tools

Ticketing system

Hardware provisioning

Job description

About Us

Harmattan AI is a next-generation defense prime building autonomous and scalable defense systems. Following the close of a $200M Series B, valuing the company at $1.4 billion, we are expanding our teams and capabilities to deliver mission-critical systems to allied forces.

Our work is guided by clear values: building technologies with real-world impact, pursuing excellence in everything we do, setting ambitious goals, and taking on the hardest technical challenges. We operate in a demanding environment where rigor, ownership, and execution are expected.

About the Role

As an IT Support apprenticeship at Harmattan AI, you are the local first point of contact for colleagues in Paris. You handle onboarding and offboarding, hardware, software access and everyday requests, following the procedures set by the central IT team. As the company grows, you also help improve the service through small automation projects.

Responsibilities

• Provide day-to-day local IT support to Harmattan AI colleagues, resolving standard requests quickly and courteously.

• Handle employee onboarding and offboarding, including hardware and software access requests.

• Prepare, configure and deploy laptops and mobile phones, and keep the equipment inventory up to date.

• Follow the standard operating procedures documented by the central IT team, flagging gaps or improvements.

• Log, track and close every request in the ticketing system with clear, accurate updates.

• Contribute to small IT projects and automation initiatives that improve the service to end users.

• Work closely with the IT team and escalates complex issues with the right context.

Candidate Requirements

• Currently enrolled in an IT-related program (BTS, engineering school or university).

• Good understanding of IT fundamentals, such as laptop configuration and basic troubleshooting, plus basic development skills.

• Strong sense of service and a welcoming attitude towards users of all technical levels.

• Rigor and thoroughness in following procedures and documenting your work.

• Genuine interest in IT and AI, ideally shown through a personal project; prior IT experience is a plus but not required.

• Full commitment to Harmattan AI’s mission, vision and growth, with a willingness to go the extra mile.

• Professional proficiency in English (B2 minimum).

We look forward to hearing how you can help shape the future of autonomous defense systems at Harmattan AI.