IT Support Intern in Paris, Mentored in Security

Dedale Intelligence; Paris; Vor Ort; EUR 12.000 - 17.000; Teilzeit

Zusammenfassung

Dedale Intelligence invites applications for an IT Support Technician internship based in Paris. You will support day-to-day IT operations, ensuring secure, stable work environments for all teams, both on-site and remotely, with mentoring from the Head of Security.

This hands-on role leads to a potential CDI, offering exposure to Microsoft 365, Entra ID, Intune, and SOC 2/ISO 27001 compliance initiatives while growing with a young, international team in a modern tech setting.

Qualifikationen

• Last year of a graduate degree in IT or related field, ideally looking for an end-of-studies internship.
• First IT support internship, project or apprenticeship is a plus.
• Comfortable troubleshooting Windows and macOS; basics of Microsoft 365 administration are a plus.
• Exposure to MDM/endpoint tools (Intune or similar) is an asset, otherwise a genuine willingness to learn.
• Methodical, service-oriented, with a habit of clear documentation.
• Fluent English; working French is a strong plus.

Aufgaben

• Handle requests through the ticketing system, diagnose and resolve hardware and software incidents, on-site and remotely.
• On-site support in Paris: workstations, laptops, peripherals, meeting rooms and network connectivity issues.
• Onboarding & offboarding: prepare and configure equipment, create accounts, hand out and recover devices for new joiners and leavers.
• Account management: manage the user account lifecycle (Microsoft 365 / Entra ID), access rights and group memberships.
• Fleet management: maintain the inventory, service equipment, anticipate obsolescence and plan renewals.
• Device compliance: deploy and track compliance through our MDM tool (Intune) across the fleet: enrolment, encryption, patching and configuration.
• Process improvement: document and improve IT procedures (provisioning, support, change management) to drive efficiency.

Kenntnisse

Fluent English

French language

Windows troubleshooting

macOS troubleshooting

Documentation

Ausbildung

Last year of degree in IT or related field

Tools

Intune

Jobbeschreibung

Dedale Intelligence invites applications for an IT Support Technician internship based in Paris. You will support day-to-day IT operations, ensuring secure, stable work environments for all teams, both on-site and remotely, with mentoring from the Head of Security.

This hands-on role leads to a potential CDI, offering exposure to Microsoft 365, Entra ID, Intune, and SOC 2/ISO 27001 compliance initiatives while growing with a young, international team in a modern tech setting.