IT Service Desk Specialist - Azure, ITIL & AVD Expert

Uni Systems; Paris; On-site; EUR 36,000 - 48,000; Full time

Job summary

Uni Systems is seeking a Help Desk Specialist to join the UniQue team in Paris. The role focuses on being the primary contact for IT-related requests and incidents, logging and resolving tickets, and collaborating with vendors to restore services.

The ideal candidate has 4+ years in IT support, ITIL certification, hands-on Azure/M365 experience, and strong English communication skills. The position requires formal IT support capabilities and service attitude.

Qualifications

• 4+ years in IT Service Desk, Help Desk, IT Support or similar role.
• ITIL certification is a mandatory requirement.
• Hands-on with Microsoft Azure and Microsoft 365 environments.
• Experience with Azure AD/Entra ID user management and group permissions.
• Experience with Intune device management and compliance.
• Familiar with Azure Virtual Desktop (AVD).
• Strong troubleshooting and problem-solving skills for end-user hardware/software.
• Ability to document IT processes and maintain a knowledge base.
• Excellent written and spoken English.

Responsibilities

• Be the contact point for users with IT-related requests or issues.
• Identify, diagnose and resolve incidents via Service Desk tickets.
• Log tickets received via email, phone, Teams or in person.
• Work with third-party vendors to resolve incidents.
• Manage user accounts, access and group memberships across systems.
• Add to and maintain the knowledge base and IT processes.
• Document procedures and manage hardware assets and inventory.
• Assist users in setting up meetings and video calls.

Skills

ITIL practices

Azure

Microsoft 365

Azure AD / Entra ID

Intune

Azure Virtual Desktop

Troubleshooting

Documentation

Customer communication

SLA management

Job description

Uni Systems is seeking a Help Desk Specialist to join the UniQue team in Paris. The role focuses on being the primary contact for IT-related requests and incidents, logging and resolving tickets, and collaborating with vendors to restore services.

The ideal candidate has 4+ years in IT support, ITIL certification, hands-on Azure/M365 experience, and strong English communication skills. The position requires formal IT support capabilities and service attitude.