Senior Service Delivery Lead — Incident & Service Quality

Uni Systems

Strasbourg

On-site

EUR 70,000 - 95,000

Full time

2 days ago

Be an early applicant

A complete application in a minute

Tailored resume and cover letter, ready to send.

Get past ATS filters

Job summary

Uni Systems is seeking a Senior Service Delivery Specialist to join UniQue Strasbourg - France. The role focuses on coordinating daily live services, incident handling, and ensuring SLA compliance across internal and external teams.

You will build strong stakeholder relationships, monitor KPIs, and drive continuous service improvement while supporting BAU transitions and problem resolution.

Qualifications

Master's degree or equivalent after secondary school.
Minimum 4 years of professional experience in the domain.
At least 2 years in Change Management, Incident Management, Problem Management and Project Management.
ItIL v3 Foundation Certification is required.
EU SECRET Personnel Security Clearance is required or must be initiated.

Responsibilities

Coordinate day-to-day delivery of live services, ensuring SLAs and contractual obligations.
Support Incident Management activities, ensuring timely investigation and resolution.
Coordinate internal and external teams to resolve incidents and maintain service quality.
Build relationships with stakeholders to ensure service delivery against SLA commitments.
Produce operational and incident reports with detailed documentation.

Skills

Change Management

Incident Management

Problem Management

Project Management

People Management

Communication Skills

Planning & Time Management

Stakeholder Management

Multi-tasking

Self-driven

Education

Master's degree or equivalent

Tools

Microsoft Project

Microsoft Excel

Microsoft Visio

Job description

You will build strong stakeholder relationships, monitor KPIs, and drive continuous service improvement while supporting BAU transitions and problem resolution.

Get your free, confidential resume review.

or drag and drop your file here.