IT Help Desk Specialist

Uni Systems; Paris; On-site; EUR 36,000 - 48,000; Full time

Job summary

Uni Systems is seeking a Help Desk Specialist to join the UniQue team in Paris. The role focuses on being the primary contact for IT-related requests and incidents, logging and resolving tickets, and collaborating with vendors to restore services.

The ideal candidate has 4+ years in IT support, ITIL certification, hands-on Azure/M365 experience, and strong English communication skills. The position requires formal IT support capabilities and service attitude.

Qualifications

• 4+ years in IT Service Desk, Help Desk, IT Support or similar role.
• ITIL certification is a mandatory requirement.
• Hands-on with Microsoft Azure and Microsoft 365 environments.
• Experience with Azure AD/Entra ID user management and group permissions.
• Experience with Intune device management and compliance.
• Familiar with Azure Virtual Desktop (AVD).
• Strong troubleshooting and problem-solving skills for end-user hardware/software.
• Ability to document IT processes and maintain a knowledge base.
• Excellent written and spoken English.

Responsibilities

• Be the contact point for users with IT-related requests or issues.
• Identify, diagnose and resolve incidents via Service Desk tickets.
• Log tickets received via email, phone, Teams or in person.
• Work with third-party vendors to resolve incidents.
• Manage user accounts, access and group memberships across systems.
• Add to and maintain the knowledge base and IT processes.
• Document procedures and manage hardware assets and inventory.
• Assist users in setting up meetings and video calls.

Skills

ITIL practices

Azure

Microsoft 365

Azure AD / Entra ID

Intune

Azure Virtual Desktop

Troubleshooting

Documentation

Customer communication

SLA management

Job description

At Uni Systems, we are working towards turning digital visions into reality. We are continuously growing and we are looking for a Help Desk Specialist to join our UniQue team.

What will you be doing in this role?

• Being the contact point for users with IT-related requests or issues
• Identify, diagnose and resolve end user requests and incidents through tickets in Service Desk
• Log tickets for end users where the request is received via e-mail, phone, Teams or in person
• Work with third-party vendors to resolve incidents
• Manage user accounts, access and group membership over various systems
• Add to the knowledge base
• Document processesManage hardware assets (receiving, handling, labelling, storing, imaging, enrolling, decommissioning) and the asset inventory
• Assist users in setting up meetings and video calls

Requirements

• 4+ years of experience in an IT Service Desk, Help Desk, IT Support, or similar technical support role
• Strong knowledge of IT service management principles andITIL practices; ITIL certification is mandatory requirement
• Hands-on experience with Microsoft Azure and Microsoft 365 environments
• Practical experience with Microsoft Entra ID (Azure AD), including user account management, access permissions, and group membership
• Experience with Microsoft Intunefor device management, enrollment, configuration, and compliance
• Familiarity with Azure Virtual Desktop (AVD) and troubleshooting virtual desktop environments
• Strong troubleshooting and problem-solving skills, with the ability to diagnose and resolve end-user hardware and software issues
• Ability to create and maintain technical documentation, IT processes, and knowledge base articles
• Good communication and interpersonal skills, with a customer-focused approach to supporting end users
• Ability to work independently, prioritize multiple requests, and manage incidents according to agreed SLAs
• Excellent command of written and spoken English

At Uni Systems, we are providing equal employment opportunities and banning any form of discrimination on grounds of gender, religion, race, color, nationality, disability, social class, political beliefs, age, marital status, sexual orientation or any other characteristics. Take a look at our Diversity, Equality & Inclusion Policy for more information.