IT Service Delivery Lead - Incident & Change

Dormont Manufacturing Co; Strasbourg; Sur place; EUR 50 000 - 70 000; Plein temps

Résumé du poste

Dormont Manufacturing Co in Strasbourg is looking for a dedicated professional to coordinate the delivery of IT services, ensuring quality and adherence to service level agreements. The ideal candidate will have over 6 years of experience in enterprise IT environments, and at least 3 years in change, incident or project management.

Key responsibilities include managing performance reports, ensuring timely problem resolution, and collaborating with suppliers. A Master’s degree and ITIL certification are essential for this role.

Qualifications

• Minimum 6 years of experience in enterprise level IT environments.
• Minimum 3 years of Change/Incident/Problem Management or Project Management experience.

Responsabilités

• Coordinate day-to-day delivery of service elements according to SLAs.
• Contribute to incident management and quality maintenance.
• Develop an understanding of the Agency’s services operations.
• Gather and report performance data to improve service quality.

Connaissances

ITIL/ITIL V3 Foundation Certification

People-management skills

Strong communication skills

Planning skills

Problem-solving skills

Time management

Relationship management

High level of IT literacy

Formation

Minimum 4 years of relevant education after secondary school (master or equivalent)

Outils

MS Office (Word, Excel, PowerPoint)

Description du poste

Dormont Manufacturing Co in Strasbourg is looking for a dedicated professional to coordinate the delivery of IT services, ensuring quality and adherence to service level agreements. The ideal candidate will have over 6 years of experience in enterprise IT environments, and at least 3 years in change, incident or project management.

Key responsibilities include managing performance reports, ensuring timely problem resolution, and collaborating with suppliers. A Master’s degree and ITIL certification are essential for this role.