IT PMO & Service Delivery Dashboard Analyst

Keoni; Paris; Hybrid; EUR 45,000 - 60,000; Full time

Job summary

Keoni in France seeks a Customer Relationship Management/PMO Analyst to monitor service level agreements across the group's business units, the IT department, and IT production. You will produce dashboards for multiple functions, extract IT incidents data, formalize action plans, and co-present indicators to relevant departments during ad hoc committee meetings.

Daily you will support incident handling, track quality metrics, and collaborate with business unit representatives to drive service

Qualifications

• Experience in CRM/PMO roles or similar.
• Strong Excel, PowerPoint, and Word skills.
• Familiarity with ITIL Foundation and ServiceNow.
• Ability to present data in ad hoc committee meetings.

Responsibilities

• Produce dashboards for multiple business functions across channels.
• Extract and analyze IT production incidents and problems.
• Formalize action plans in dashboards and present to committees.
• Support business units during major IT system incidents.
• Create statistical reports and lessons learned (REX) on incidents.
• Analyze production incidents and monitor improvement areas.
• Participate in the Production Quality Committee (CQP).
• Monitor production quality indicators and support teams daily.
• Follow up on action plans to improve service quality.
• Liaise with IT Department business representatives and partners.

Skills

CRM

PMO

Stakeholder liaison

Data visualization

Analytical thinking

Excel

PowerPoint

Power BI

ITIL Foundation

ServiceNow

Education

Bachelor's degree in IT/Business

Tools

Power BI

ServiceNow

Excel

PowerPoint

Word

Job description

Keoni in France seeks a Customer Relationship Management/PMO Analyst to monitor service level agreements across the group's business units, the IT department, and IT production. You will produce dashboards for multiple functions, extract IT incidents data, formalize action plans, and co-present indicators to relevant departments during ad hoc committee meetings.

Daily you will support incident handling, track quality metrics, and collaborate with business unit representatives to drive service