Information Technology Support Engineer

TECEZE; Genas; Sur place; EUR 26 000 - 38 000; Plein temps

Résumé du poste

TECEZE in France is seeking an L1/L2 IT Support Technician on a contract basis to support operations onsite, focusing on end-user support, PC provisioning and deployment, and ITSM incident handling.

The role includes a weekly secondary location in Mions (69780) and a 9:00–17:00 workday, with immediate start for an initial 3-month contract and potential extension. You will coordinate with internal IT teams and maintain accurate records.

Qualifications

• Proven experience in L1/L2 IT support and end-user computing.
• Hands-on with desktops, laptops, printers, and peripherals.
• Experience with PC provisioning, imaging, and deployment.
• Experience with Windows 10/11 environments.
• Fluent/professional French and proficient English.

Responsabilités

• Provide L1/L2 end-user support for desktops, laptops, printers, and peripherals.
• Manage ITSM incidents and service requests within SLA.
• Perform PC provisioning, imaging, and deployment.
• Manage PC lease refresh activities and asset records.
• Support Windows 10/11 environments.
• Assist with Office 365 apps support (Outlook/Teams/OneDrive/SharePoint).
• Coordinate onboarding/offboarding and access requests.
• Escalate issues to L2/L3 when needed.
• Maintain accurate ticket updates and support documentation.

Connaissances

L1/L2 IT support

End-user computing

PC provisioning

Windows 10/11

MS Office 365

ITSM tools

French fluency

English proficiency

Description du poste

We are currently looking for an L1/L2 IT Support Technician on a contract basis to support our operations in France.

The role will primarily focus on end-user support, PC provisioning and deployment, PC lease refresh activities, and handling L1/L2 ITSM incidents and service requests.

Please find the requirement details below:

• Engagement Type: Contract (Primarily Onsite)

Location:

Secondary Location: Mions (69780) (once a week and on an as-needed basis)

• Start Date: Immediate
• Duration: Initial 3-month contract, with the possibility of extension based on business requirements and candidate performance
• Working Hours: Monday to Friday, 9:00 AM to 5:00 PM

Key Responsibilities

• Provide L1/L2 end-user support for desktops, laptops, printers, peripherals, and related hardware/software issues.
• Manage ITSM incidents and service requests within agreed SLA timelines.
• Perform PC/laptop provisioning, imaging, configuration, and deployment for new and existing users.
• Manage PC lease refresh activities, including device replacement coordination, refresh planning, user communication, device handover, and asset record updates.
• Support and troubleshoot Windows 10/11 desktop environments.
• Provide first-level support for Microsoft Office and Microsoft 365 applications, including Outlook, Teams, OneDrive, SharePoint, Word, Excel, and PowerPoint.
• Support standard business and end-user desktop applications.
• Assist with user onboarding and offboarding activities, including device preparation and standard identity/access-related requests.
• Coordinate with internal IT teams for L2/L3 technical issues and escalations.
• Maintain accurate ticket updates, asset records, and support documentation.

Required Skills & Experience

• Proven experience in L1/L2 IT support and end-user computing.
• Strong hands-on knowledge of desktops, laptops, printers, peripherals, and basic network troubleshooting.
• Experience with PC provisioning, deployment, asset management, and hardware refresh activities.
• Experience supporting Windows 10/11 environments.
• Working knowledge of Microsoft Office and Microsoft 365 applications.
• Familiarity with ITSM tools, incident management, and service request processes.
• Fluent/professional French communication skills are mandatory, along with professional working proficiency in English.
• Ability to work independently while adhering to established IT support procedures and escalation processes.