IT Support Technician Intern

Datadog; Paris; Hybride; EUR 15 000 - 21 000; Plein temps

Avantages offerts par ce poste

Relocation support

Travel benefits

Office snacks & meals

Résumé du poste

Datadog is seeking a motivated IT Support intern to join the Enterprise IT Support team. You will blend classroom learning with hands-on experience, supporting employees worldwide and gaining exposure to security-adjacent IT tasks.

The role operates in a hybrid workplace, with opportunities to contribute to onboarding, device management, and documentation while developing practical IT skills.

Qualifications

• Must be graduating in 2027 with a degree in IT, Cybersecurity, Communications, or a related field.
• Internship required as part of your academic curriculum.
• Strong communication in English and French; eager to learn and help others.

Responsabilités

• Provide customer service and technical support for Datadog employees.
• Shadow and assist in laptop deployment and onboarding activities.
• Shadow and assist in laptop collection and offboarding cycles.

Connaissances

Customer service

Technical support

Teamwork

Problem solving

English & French

Formation

IT/Cybersecurity/Communications degree

Description du poste

The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs.

As an Enterprise IT Support intern, you will combine theoretical learning at your school with practical, hands‑on experience in our IT Support team. Over the course of your internship, you will progressively take on more responsibilities while helping ensure our ever‑growing user base has everything they need to do their job. You’ll also gain exposure to security‑adjacent tasks relevant to IT support operations.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.

What You’ll Do

• Learn and assist in providing customer service and technical support for our employees
• Shadow and support laptop deployment as part of onboarding and refresh cycles
• Shadow and support laptop collection and account deactivation as part of employee offboarding cycles
• Participate in new hire orientations to understand policies, best practices and services used within Datadog
• Assist with general ticketing, account management, and basic troubleshooting under supervision
• Help maintain hardware and software inventory
• Contribute to documentation creation and maintenance
• Observe and support unified communications setups in conference rooms and common areas
• Participate in team meetings and knowledge‑sharing sessions
• Gain exposure to deployment and security‑related projects
• Support multi‑factor authentication (MFA/2FA) setup and troubleshooting for employees
• Observe and support endpoint device enrollment using mobile device management (MDM) tools
• Gain familiarity with access management principles, including the processes used to grant, review, and revoke employee access
• Assist in following established procedures when responding to basic IT Security incidents under supervision
• Participate in identity verification processes
• Develop skills in various SaaS tools and IT workflows

Who You Are:

• You will graduate in 2027 with a degree in IT, Cybersecurity, Communications, or a related field
• This internship is required as part of your academic curriculum
• You are passionate about technology and eager to learn
• You love working in a team and helping people
• You have a basic understanding of computer hardware and software
• You have good communication skills in English and French
• You are curious about how things work and enjoy problem-solving
• You are available to complete a six‑month internship beginning in February, March, April, May, or June 2027. (we are unable to accommodate internships starting at any other time)

Benefits and Growth:

• Work on meaningful technical challenges alongside engineers across the globe
• Participate in mentorship and buddy programs designed to support learning and development
• Join an in‑person intern cohort, attend company social events, and engage with Datadog Community Guilds and employee resource groups throughout the internship
• Receive relocation support and travel benefits where applicable
• Enjoy office perks including snacks, drinks, and catered lunches on Monday, Wednesday, and Friday

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high‑growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram , LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog:

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

Datadog endeavors to make our Careers Page accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please complete this form . This form is for accommodation requests only and cannot be used to inquire about the status of applications.