IT Support Intern: Helpdesk & Security Basics (Hybrid)

Datadog, Inc.; Paris; Hybrid; EUR 8,900 - 13,000; Full time

Benefits offered by this job

Relocation support

Mentorship program

Office snacks

Catered lunches

Job summary

Datadog is seeking an Enterprise IT Support intern to gain practical hands-on experience in our IT Support team. You will assist with customer service and technical support for employees, onboarding hardware, and basic security-related tasks, while collaborating with colleagues across the globe.

You will learn deployment, MFA setup, MDM enrollment, and access management, contributing to documentation and team knowledge sharing.

Qualifications

• Pursuing a degree in IT, Cybersecurity, Communications, or related field.
• Internship required as part of academic curriculum.
• Interest in technology and problem solving.
• Strong teamwork and communication skills in English and French.

Responsibilities

• Learn and assist in providing customer service and technical support for Datadog employees.
• Shadow and support laptop deployment during onboarding and refresh cycles.
• Shadow and support laptop collection and account deactivation during offboarding.
• Participate in new hire orientations to understand policies and services.
• Assist with general ticketing, account management, and basic troubleshooting under supervision.
• Help maintain hardware and software inventory.
• Contribute to documentation creation and maintenance.
• Observe and support unified communications setups in conference rooms and common areas.
• Participate in team meetings and knowledge-sharing sessions.
• Gain exposure to deployment and security-related projects, including MFA/2FA setup and MDM enrollment.
• Develop skills in various SaaS tools and IT workflows.

Skills

Team collaboration

Customer service

Troubleshooting basics

English & French communication

Education

Pursuing IT/Cybersecurity/Communications degree

Tools

MDM tools

Ticketing systems

Job description

Datadog is seeking an Enterprise IT Support intern to gain practical hands-on experience in our IT Support team. You will assist with customer service and technical support for employees, onboarding hardware, and basic security-related tasks, while collaborating with colleagues across the globe.

You will learn deployment, MFA setup, MDM enrollment, and access management, contributing to documentation and team knowledge sharing.