IT Support Technician Intern

Datadog, Inc.; Paris; Hybrid; EUR 8,900 - 13,000; Full time

Benefits offered by this job

Relocation support

Mentorship program

Office snacks

Catered lunches

Job summary

Datadog is seeking an Enterprise IT Support intern to gain practical hands-on experience in our IT Support team. You will assist with customer service and technical support for employees, onboarding hardware, and basic security-related tasks, while collaborating with colleagues across the globe.

You will learn deployment, MFA setup, MDM enrollment, and access management, contributing to documentation and team knowledge sharing.

Qualifications

• Pursuing a degree in IT, Cybersecurity, Communications, or related field.
• Internship required as part of academic curriculum.
• Interest in technology and problem solving.
• Strong teamwork and communication skills in English and French.

Responsibilities

• Learn and assist in providing customer service and technical support for Datadog employees.
• Shadow and support laptop deployment during onboarding and refresh cycles.
• Shadow and support laptop collection and account deactivation during offboarding.
• Participate in new hire orientations to understand policies and services.
• Assist with general ticketing, account management, and basic troubleshooting under supervision.
• Help maintain hardware and software inventory.
• Contribute to documentation creation and maintenance.
• Observe and support unified communications setups in conference rooms and common areas.
• Participate in team meetings and knowledge-sharing sessions.
• Gain exposure to deployment and security-related projects, including MFA/2FA setup and MDM enrollment.
• Develop skills in various SaaS tools and IT workflows.

Skills

Team collaboration

Customer service

Troubleshooting basics

English & French communication

Education

Pursuing IT/Cybersecurity/Communications degree

Tools

MDM tools

Ticketing systems

Job description

The Enterprise IT Support team is responsible for the hardware and software that Datadog employees around the world use on a daily basis to successfully do their jobs.

As an Enterprise IT Support intern, you will combine theoretical learning at your school with practical, hands‑on experience in our IT Support team. Over the course of your internship, you will progressively take on more responsibilities while helping ensure our ever‑growing user base has everything they need to do their job. You’ll also gain exposure to security‑adjacent tasks relevant to IT support operations.

At Datadog, we place value in our office culture - the relationships and collaboration it builds and the creativity it brings to the table. We operate as a hybrid workplace to ensure our Datadogs can create a work‑life harmony that best fits them.

What You’ll Do

• Learn and assist in providing customer service and technical support for our employees

• Shadow and support laptop deployment as part of onboarding and refresh cycles

• Shadow and support laptop collection and account deactivation as part of employee offboarding cycles

• Participate in new hire orientations to understand policies, best practices and services used within Datadog

• Assist with general ticketing, account management, and basic troubleshooting under supervision

• Help maintain hardware and software inventory

• Contribute to documentation creation and maintenance

• Observe and support unified communications setups in conference rooms and common areas

• Participate in team meetings and knowledge‑sharing sessions

• Gain exposure to deployment and security‑related projects

  • Support multi‑factor authentication (MFA/2FA) setup and troubleshooting for employees
  • Observe and support endpoint device enrollment using mobile device management (MDM) tools
  • Gain familiarity with access management principles, including the processes used to grant, review, and revoke employee access
  • Assist in following established procedures when responding to basic IT Security incidents under supervision
  • Participate in identity verification processes

• Develop skills in various SaaS tools and IT workflows

Who You Are

• You will graduate in 2027 with a degree in IT, Cybersecurity, Communications, or a related field
• This internship is required as part of your academic curriculum
• You are passionate about technology and eager to learn
• You love working in a team and helping people
• You have a basic understanding of computer hardware and software
• You have good communication skills in English and French
• You are curious about how things work and enjoy problem‑solving
• You are available to complete a six‑month internship beginning in February, March, April, May, or June 2027. (we are unable to accommodate internships starting at any other time)

Datadog values people from all walks of life. We know not everyone will meet all the above qualifications on day one. That’s okay. If you’re passionate about technology and want to grow your experience, we encourage you to apply.

Benefits and Growth

• Work on meaningful technical challenges alongside engineers across the globe
• Participate in mentorship and buddy programs designed to support learning and development
• Join an in‑person intern cohort, attend company social events, and engage with Datadog Community Guilds and employee resource groups throughout the internship
• Receive relocation support and travel benefits where applicable
• Enjoy office perks including snacks, drinks, and catered lunches on Monday, Wednesday, and Friday

Benefits and Growth listed above may vary based on the country of your employment and the nature of your employment with Datadog.

Students can sign up for a free Datadog Pro account to learn more about our platform and products.

#LI-Hybrid

About Datadog

Datadog is the leading observability and security platform for the AI era, providing businesses with unified visibility across the technology stack to manage complexity at scale. It brings applications, infrastructure, data, models, and security into one place, using AI to detect and resolve issues before they impact customers. Trusted globally by Fortune 500 companies and high‑growth AI leaders, Datadog enables businesses to move faster with clarity and confidence. Learn more about #DatadogLife on Instagram, LinkedIn, and Datadog Learning Center.

Equal Opportunity at Datadog

Datadog is proud to offer equal employment opportunity to everyone regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, and other characteristics protected by law. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. Here are our Candidate Legal Notices for your reference.

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