Head of Customer Success — AI-Driven Onboarding (Remote)

Jobgether; France; Remote; EUR 89,000 - 134,000; Full time

Benefits offered by this job

Fully remote work with worldwide team

Equity participation and qiibee tokens

Permanent, full-time employment with 4

40-hour workweek

24 days of annual leave

Opportunity to shape CS function as a

Fast-paced, international startup with

AI-first culture focusing on automaton

Job summary

Jobgether in France is seeking a strategic, hands-on Head of Customer Success to build and lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. As the first dedicated CS hire, you will own the customer journey from integration to optimization and long-term relationship management.

You will collaborate with Sales and cross‑functional teams, implement scalable processes, use AI-powered workflows to automate tasks, and ensure high customer satisfaction while

Qualifications

• Fluency in German and English with excellent written and verbal skills.
• 5+ years in customer success, account management, or partner onboarding in loyalty, SaaS, or payments.
• Proven ability to manage customer relationships across onboarding, launch and ongoing engagement.
• Proficiency with AI tools such as Claude to design workflows and automations.
• Understanding of digital integrations including APIs and campaign dashboards.
• Hands-on experience with HubSpot or comparable CRMs and data management.
• Strong organizational skills with ability to manage multiple projects and deadlines remotely.
• Empathetic and consultative communication with mix of human and AI-driven insights.
• Comfort working across time zones in a remote environment.

Responsibilities

• Own end-to-end onboarding for B2B customers from setup to launch and ongoing success management.
• Guide partners through integration and launch checklists including balance top-ups and campaigns.
• Manage relationships with active customers and maximize value of loyalty partnerships.
• Collaborate with sales to align CS strategies and support customer growth.
• Improve visibility and campaign performance across partner touchpoints.
• Ensure brand-compliant communications and assets.
• Maintain a high-quality CRM (HubSpot or similar) using AI to log interactions and keep pipelines clean.
• Conduct regular reviews, analyze data, and identify opportunities to improve engagement.
• Handle feedback loops and use AI to draft responses and knowledge base resources.
• Prepare asynchronous updates and meeting summaries to align distributed teams.
• Build scalable CS processes to support long-term growth.

Skills

German

English

Customer onboarding

SaaS

Account management

AI workflows

Tools

HubSpot

Claude

API integrations

Job description

Jobgether in France is seeking a strategic, hands-on Head of Customer Success to build and lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. As the first dedicated CS hire, you will own the customer journey from integration to optimization and long-term relationship management.

You will collaborate with Sales and cross‑functional teams, implement scalable processes, use AI-powered workflows to automate tasks, and ensure high customer satisfaction while