Head of Customer Success - Loyalty and Partner Platforms (B2B)

Jobgether; France; Remote; EUR 89,000 - 134,000; Full time

Benefits offered by this job

Fully remote work with worldwide team

Equity participation and qiibee tokens

Permanent, full-time employment with 4

40-hour workweek

24 days of annual leave

Opportunity to shape CS function as a

Fast-paced, international startup with

AI-first culture focusing on automaton

Job summary

Jobgether in France is seeking a strategic, hands-on Head of Customer Success to build and lead onboarding and lifecycle management for a growing B2B loyalty and partner platform. As the first dedicated CS hire, you will own the customer journey from integration to optimization and long-term relationship management.

You will collaborate with Sales and cross‑functional teams, implement scalable processes, use AI-powered workflows to automate tasks, and ensure high customer satisfaction while

Qualifications

• Fluency in German and English with excellent written and verbal skills.
• 5+ years in customer success, account management, or partner onboarding in loyalty, SaaS, or payments.
• Proven ability to manage customer relationships across onboarding, launch and ongoing engagement.
• Proficiency with AI tools such as Claude to design workflows and automations.
• Understanding of digital integrations including APIs and campaign dashboards.
• Hands-on experience with HubSpot or comparable CRMs and data management.
• Strong organizational skills with ability to manage multiple projects and deadlines remotely.
• Empathetic and consultative communication with mix of human and AI-driven insights.
• Comfort working across time zones in a remote environment.

Responsibilities

• Own end-to-end onboarding for B2B customers from setup to launch and ongoing success management.
• Guide partners through integration and launch checklists including balance top-ups and campaigns.
• Manage relationships with active customers and maximize value of loyalty partnerships.
• Collaborate with sales to align CS strategies and support customer growth.
• Improve visibility and campaign performance across partner touchpoints.
• Ensure brand-compliant communications and assets.
• Maintain a high-quality CRM (HubSpot or similar) using AI to log interactions and keep pipelines clean.
• Conduct regular reviews, analyze data, and identify opportunities to improve engagement.
• Handle feedback loops and use AI to draft responses and knowledge base resources.
• Prepare asynchronous updates and meeting summaries to align distributed teams.
• Build scalable CS processes to support long-term growth.

Skills

German

English

Customer onboarding

SaaS

Account management

AI workflows

Tools

HubSpot

Claude

API integrations

Job description

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Head of Customer Success - Loyalty and Partner Platforms (B2B) based in France.

We are looking for a strategic, hands‑on Head of Customer Success to build and lead customer onboarding and lifecycle management for a growing B2B loyalty and partner platform. As the first dedicated customer success hire, you will own the customer journey from technical integration and launch to performance optimization and long‑term relationship management. You will help businesses maximize the value of their loyalty partnerships through effective communication, campaign visibility, and data‑driven insights. Combining customer empathy with AI‑powered workflows, you will streamline operations, automate repetitive tasks, and improve response times. Working closely with sales and cross‑functional teams, you will establish scalable processes that strengthen customer satisfaction and retention. This fully remote opportunity is ideal for an ownership‑driven professional excited to shape a customer success function within an innovative, AI‑first environment.

Accountabilities

• Own the end‑to‑end onboarding process for new B2B customers, from initial setup through integration, launch, and ongoing success management.
• Guide partners through the launch checklist, ensuring timely completion of integration, balance top‑ups, platform listings, and communication reviews.
• Manage operational relationships with active customers, serving as their primary point of contact and ensuring they maximize the value of their loyalty partnerships.
• Collaborate with the sales team to align customer success strategies, establish performance indicators, and support customer growth.
• Improve customer visibility and campaign performance across relevant touchpoints within partner cross‑media channels.
• Ensure customer communications, campaign materials, and visual assets comply with brand standards and applicable requirements.
• Maintain a high‑quality CRM environment in HubSpot or a comparable platform, leveraging AI to log interactions, enrich contact information, flag outdated records, and maintain accurate pipelines.
• Conduct regular customer reviews, analyze performance data, and identify opportunities to improve engagement, campaign effectiveness, and customer outcomes.
• Manage customer issues and feedback loops, using AI to categorize support tickets, draft initial responses, recommend relevant knowledge‑base resources, and accelerate resolution.
• Use AI tools to prepare asynchronous updates, summarize meetings, document decisions, and maintain alignment across distributed teams.
• Build and refine customer success processes, establishing scalable practices that support the long‑term development of the function.

Requirements

• Fluency in both German and English, with excellent written and verbal communication skills.
• At least 5 years of experience in customer success, account management, or partner onboarding within the loyalty, SaaS, or payments industries.
• Proven ability to manage customer relationships throughout onboarding, implementation, launch, and ongoing engagement.
• Proficiency with AI tools such as Claude to design workflows, build automations, and improve operational processes.
• Good understanding of digital integrations, including API connections, web links, voucher uploads, and campaign dashboards.
• Hands‑on experience with HubSpot or comparable CRM platforms, including data management and pipeline optimization.
• Strong organizational skills, attention to detail, and the ability to manage multiple customer projects and deadlines simultaneously.
• Empathetic, consultative, and solution‑oriented communication skills, with the ability to combine human judgment and AI‑generated insights.
• Comfort working across teams, time zones, and asynchronous communication channels in a remote environment.
• A proactive, ownership‑driven mindset and the motivation to establish, develop, and continuously improve a customer success function.

Benefits

• Fully remote work with a worldwide team.
• Competitive monthly salary package.
• Equity participation and qiibee tokens (QBX), offering a share in the company's success.
• Permanent, full‑time employment with a 40‑hour workweek.
• 24 days of annual leave.
• Opportunity to shape and lead the customer success function as its first dedicated hire.
• Fast‑paced, international startup environment focused on innovation, continuous learning, and professional growth.
• AI‑first working culture that uses automation to reduce repetitive tasks and enable teams to focus on meaningful customer relationships.