Head of Customer Care Ops & People (6 Months)

Bonprix S.R.L.; Lille; On-site; EUR 40,000 - 60,000; Full time

Job summary

Bonprix S.R.L. is seeking a Customer Care Manager in Lille, France. This role involves leading an international team to enhance customer service excellence in a digital world. Key responsibilities include operational management, performance driving, and fostering a multicultural environment. Ideal candidates will have a commercial degree, strong people management skills, and proficiency in English (B2) and French (C1). Join us to contribute to a forward-thinking international team and shape the future of customer service.

Qualifications

• Experience in end-to-end customer service processes and related KPIs.
• Previous experience as a (functional) leader of an operational team.
• Experience in people management.

Responsibilities

• Translate CCM strategies for team understanding.
• Oversee operational management and team capacity.
• Drive team to achieve performance and quality targets.

Skills

B2 level of English

C1 level of French

People management skills

Coaching and learning facilitation skills

Education

Degree or apprenticeship with a commercial focus

Job description

Bonprix S.R.L. is seeking a Customer Care Manager in Lille, France. This role involves leading an international team to enhance customer service excellence in a digital world. Key responsibilities include operational management, performance driving, and fostering a multicultural environment. Ideal candidates will have a commercial degree, strong people management skills, and proficiency in English (B2) and French (C1). Join us to contribute to a forward-thinking international team and shape the future of customer service.