Head concierge

Warwick Hotels & Resorts; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

7 complimentary nights after one year

50% discount on food and beverage

Comprehensive health insurance

Profit-sharing and incentives

100% reimbursement of Navigo pass

Modern cafeteria with daily fresh meals

Résumé du poste

Warwick Hotels & Resorts in Paris is looking for a Head Concierge. You will lead and motivate the Concierge and Lobby teams, ensuring a personalized welcome for all guests while managing various requests and maintaining high hotel standards.

The ideal candidate should have significant experience in a luxury hotel concierge role, excellent communication skills, organizational skills, and fluency in French and English. The position offers various benefits, making it an exciting opportunity in the hospitality sector.

Qualifications

• Proven experience in a concierge role within a luxury hotel or palace environment.
• Excellent presentation and strong attention to detail.
• Ability to prioritize effectively and manage complex requests.

Responsabilités

• Lead and motivate the Concierge, Bell Desk, Valet, and Lobby teams.
• Ensure a warm, personalized welcome for international clientele.
• Anticipate guests’ needs and provide exceptional service.
• Organize transfers, reservations, and special requests.
• Oversee guest expenses and ensure complete guest satisfaction.

Connaissances

Concierge experience in luxury hotel

Interpersonal skills

Leadership abilities

Organizational skills

Fluency in French

Fluency in English

Description du poste

# Head concierge## Paris, Europe---25/06/2026**KEY RESPONSIBILITIES:*** Lead, support, and motivate the Concierge, Bell Desk, Valet, and Lobby teams* Ensure a warm, personalized, and impeccable welcome for our international clientele* Anticipate guests’ needs and expectations to provide exceptional tailor-made service* Organize transfers, restaurant reservations, entertainment, excursions, activities, and special requests* Develop and maintain a trusted network of high-end partners and service providers* Follow up on guest requests and ensure complete guest satisfaction* Foster seamless coordination with all hotel departments* Handle sensitive situations with professionalism, diplomacy, and discretion* Oversee guest expenses, invoicing, and payments related to concierge services* Participate in the recruitment, training, and scheduling of team members* Ensure compliance with the hotel's quality standards and internal procedures* Represent the image and values of the hotel to guests and external partners.**This list is not exhaustive and additional duties may be assigned according to operational needs.****PROFILE:**You are passionate about luxury hospitality and personalized service. With an excellent presentation and strong attention to detail, you thrive in a demanding environment with elegance, responsiveness, and discretion.You possess:* Proven experience in a concierge role within a luxury hotel or palace environment* Excellent interpersonal skills and strong leadership abilities* Outstanding organizational skills and a proactive mindset* Broad general knowledge and an in-depth understanding of Paris* Fluency in French and English; a third language would be an asset* Strong diplomacy, emotional intelligence, and a genuine service-oriented approach* The ability to prioritize effectively and manage complex requests calmly and efficiently.**Professionalism, discretion, elegance, and a passion for hospitality will be key factors in your success within our establishment.****BENEFITS:*** After one year of service, employees are entitled to up to seven complimentary nights per calendar year at participating managed properties, as well as a 50% discount on food and beverage consumption at the bar and restaurant of the selected hotel* Comprehensive health insurance coverage* Profit-sharing and incentive schemes* 100% reimbursement of the Navigo transportation pass* A modern connected cafeteria offering fresh and balanced meals throughout the day (12 menu options available each week)* A supportive and welcoming work environment where teamwork and mutual respect are at the heart of daily operations.