Growth Team Lead: Upsell & Cross‑Sell Champion

Shine; Paris; Sur place; EUR 90 000 - 150 000; Plein temps

Résumé du poste

Shine is seeking a hands-on Team Lead Growth to own the commercial strategy behind upselling and cross-selling for our small business customers. You will build the playbook, coach the team daily, and drive tests into scalable revenue motions across multiple markets.

You will manage a call-first sales team, stay close to customers, and collaborate with RevOps to optimize CRM, routing, and dashboards. Fluency in English and French or German is essential.

Qualifications

• Led a high-performing, call-based commercial team with revenue targets.
• Built sales motions, playbooks, processes or teams from scratch.
• Skilled in handling objections, closing deals, and direct selling.
• Strong data-driven coaching using funnels, metrics and KPIs.
• Hands-on with CRM, phone tools, and BI dashboards.

Responsabilités

• Lead and build the Customer Growth team from hiring to coaching and development.
• Own upsell and cross-sell revenue across existing customers; identify new segments.
• Run the performance engine: manage activity, opportunities, upgrades, and revenue KPIs.
• Coach and improve the playbook; refine messaging and objection handling.
• Build commercial infrastructure with RevOps: CRM, routing, segmentation, workflows.
• Own forecasting and reporting: daily, weekly, monthly performance reviews.
• Stay hands-on with customers; lead by example across markets and cultures.

Connaissances

Team leadership

Sales management

Upselling

Cross-selling

Performance analytics

CRM proficiency

Phone-based selling

Market expansion

HubSpot

Aircall

Slack

Notion

BI tools

Outils

HubSpot

Aircall

Slack

Notion

BI tools

Description du poste

Shine is seeking a hands-on Team Lead Growth to own the commercial strategy behind upselling and cross-selling for our small business customers. You will build the playbook, coach the team daily, and drive tests into scalable revenue motions across multiple markets.

You will manage a call-first sales team, stay close to customers, and collaborate with RevOps to optimize CRM, routing, and dashboards. Fluency in English and French or German is essential.