Customer Growth Manager

Shine; Paris; Sur place; EUR 55 000 - 75 000; Plein temps

Résumé du poste

Shine, the financial copilot for entrepreneurs, is growing its Customer Success team. As a Customer Success Manager you will guide users toward the right plans, drive product adoption, and secure long-term loyalty through proactive churn prevention.

You will engage via phone, email, and chat, document activities in the CRM, and work toward revenue targets with a high-volume, customer-facing workflow. Fluent French and English are expected.

Qualifications

• Experience in sales, account management, or a conversion-focused role in a high-volume, customer-facing environment.
• Strong KPI-driven approach and data-informed decision making.
• Native or bilingual French with professional English.

Responsabilités

• Drive revenue growth: Own conversations with existing customers to upgrade subscriptions and increase revenue with Shine solutions.
• Own expansion sales: Proactively identify upsell opportunities and recommend the best subscription tier.
• Drive cross-sell opportunities across Shine products in the ecosystem.
• Protect and grow your customer portfolio by addressing churn risks and objections in retention conversations.
• Sell through every touchpoint: engage via phone, email, and chat and document activities in the CRM.
• Own your commercial performance: monitor pipeline, targets, and conversion rates to maximize results.

Connaissances

Natural drive

Empathy

Proven track record

Performance mindset

Team-first attitude

Tech fluency

French language

English language

Outils

Slack

HubSpot

Aircall

Mojo

Notion

Description du poste

Shine is the financial copilot for entrepreneurs and small business owners. Founded by serial entrepreneurs Rico Andersen and Martin Hegelund, Shine is a leading European fintech unicorn on a mission to restore the joy of running a business, by ending wasted time on financial admin. Shine offers a connected solution for invoicing, accounting, payroll, business accounts, payments, and financing, meaning business owners can focus their energy on growing a healthy business, not held back by manual admin.

Part of something bigger

Today we're part of Cegid, a European leader in cloud software for finance and accounting. Together we're building Europe's leading financial copilot for small businesses and their accountants.

Shine already supports more than 400,000 small businesses. As part of Cegid, we now reach over one million small businesses and 15,000 accountants across Europe.

We're a multicultural team working from France, Germany, Denmark and the Netherlands, contributing to a wider European network that spans Spain, Portugal and Belgium.

Your Hiring Experience Matters

Just as we respect our customers' time, we respect yours. Your experience with Shine and Cegid should feel simple, transparent and genuinely supportive.

If this sounds like somewhere you want to grow, we'd love to hear from you.

Here's a quick look at how our team is structured

• Pilar, our VP Customer Success, is leading the build of the Customer Success function at Shine, with a clear mandate: create a human-led revenue engine rooted in customer value.
• You will be joining a team being built from the ground up - which means you'll have direct impact on how Customer Success is defined and executed at Shine.
• You’ll work hands-on with tools like HubSpot, Aircall and Mojo to run your outreach sequences and manage your outbound call pipeline.

Your Role as a Customer Success Manager

Your mission? Help Shine users unlock the full potential of their business. You will guide customers toward the right plans as they grow, drive wider product adoption, and secure long-term loyalty through proactive churn prevention.

What You'll Be Doing Day-to-day

• Drive revenue growth: Own commercial conversations with existing customers, identifying opportunities to upgrade subscriptions and increase revenue through the right Shine solutions.
• Own expansion sales: Proactively engage customers to understand their needs, identify upsell opportunities, and confidently recommend the subscription tier that best fits their business.
• Drive cross-sell opportunities: Introduce customers to relevant Shine products and turn customer needs into additional sales opportunities across the ecosystem.
• Protect and grow your customer portfolio: Identify churn risks early and take ownership of retention conversations, using your commercial skills to address objections, demonstrate value, and win customers back.
• Sell through every touchpoint: Engage customers primarily via phone, email, and chat, using each interaction as an opportunity to create value and generate commercial outcomes. Accurately document activities, opportunities, and results in the CRM.
• Own your commercial performance: Work towards clear sales and revenue targets, monitor your pipeline and conversion rates, and continuously improve your approach to maximise upsell, cross-sell, and retention results.

About you

• Natural drive & empathy: You genuinely enjoy being on the phone, you listen far more than you speak, and you possess the resilience to shake off a "no."
• Proven track record: You have experience in sales, account management, or a conversion-focused role—ideally inside a high-volume, customer-facing environment.
• A performance mindset: You are structured, dependable, and treat your KPIs as a roadmap to success.
• A team-first attitude: You aren't afraid to ask for help, you're quick to offer it, and you view feedback as a tool for personal growth.
• Tech fluency: You are instantly comfortable navigating tools like Slack, HubSpot, Aircall, Mojo, and Notion.
• Language proficiency: Native or bilingual fluency in French, paired with a clear, professional command of English.

Our recruitment process

1. 30' call with Talent Acquisition
2. 45' interview with Hiring Manager
3. 60' business case presentation to highlight your skills and give you a hands-on feel for the role
4. A team introduction, followed by a soft skills interview based on personality assessments to see how we can best support your growth at Shine

What we offer

• Impact: This team is foundational to ensuring multiple aspects of Shine’s business is operating as the best on the market.
• Ownership: Join a team and help shape its mission just as it’s getting started, with support from experienced leaders.
• Innovation: Work in a dynamic, ambitious environment with space to grow and try our ideas and approaches
• Mission-driven: Likes our mission to help entrepreneurs succeed by giving them better, smarter banking and administrative tools.

Equal Opportunity Employer

We follow the principle of equal treatment to consider all job applicants and do not discriminate based on their gender, sexual orientation, color, racial or ethnic origin, religion, disability, etc. as per applicable law.