Growth Team Lead — Upsell & Cross-Sell Mastery

Hub; Paris; On-site; EUR 90,000 - 130,000; Full time

Benefits offered by this job

Impact

Ownership

Innovation

Mission-driven

Job summary

Shine, the financial copilot for entrepreneurs and small businesses, is seeking a Team Lead Growth to own upsell and cross-sell strategy. You’ll lead a growing Customer Growth team, coaching and building a scalable revenue motion in a hands-on leadership role.

Based in Paris, you will collaborate with RevOps, CRM, and product teams, shaping go-to-market motions across markets, while staying close to customers and numbers.

Qualifications

• Experience leading a high-volume, phone-first sales team.
• Proven ability to own upsell and cross-sell pipelines.
• Built or scaled a sales motion, playbook, or team from the ground up.
• Data-driven with strong CRM and analytics skills.
• Comfortable working across markets and cultures.

Responsibilities

• Lead and build the Customer Growth team, owning hiring, onboarding, coaching and performance.
• Own upsell and cross-sell revenue across the existing customer base.
• Run the daily operating rhythm with KPIs for activity, conversations, opportunities and revenue.
• Coach and improve the playbook, refining messaging and objection handling.
• Build commercial infrastructure with RevOps: CRM setup, routing, segmentation, workflows and dashboards.
• Own forecasting and reporting with clear visibility into pipeline and revenue.
• Stay hands-on and lead across markets and cultures.

Skills

Team leadership

Upsell strategy

Cross-sell strategy

Sales coaching

CRM tools

HubSpot

Aircall

Notion

English-French

Tools

HubSpot

Aircall

Slack

Notion

BI tools

Job description

Shine, the financial copilot for entrepreneurs and small businesses, is seeking a Team Lead Growth to own upsell and cross-sell strategy. You’ll lead a growing Customer Growth team, coaching and building a scalable revenue motion in a hands-on leadership role.

Based in Paris, you will collaborate with RevOps, CRM, and product teams, shaping go-to-market motions across markets, while staying close to customers and numbers.