Global Service Operations Lead (EMEA & APAC)
MVG | Microwave Vision Group
Get a reply from this employer
Your resume and cover letter, tailored to exactly what they’re hiring for.
Job summary
MVG - Microwave Vision Group is seeking a Service Operations Manager to lead the After-Sales & Services organization across EMEA and APAC, acting as the central operational authority for tiered service delivery. You will own the service operations lifecycle from intake to resolution and drive continuous improvement in performance.
You will manage distributed technical teams, engage senior stakeholders, track KPIs, and collaborate with commercial teams to unlock upsell and renewal opportunities
Qualifications
- Bachelor's degree or equivalent in Engineering, Operations Management, or a related technical or business discipline.
- Experience in service operations and after-sales leadership within complex technical environments.
- Strong escalation management and KPI reporting.
- Experience with multi-level teams, travel, and training programs.
- Proficiency with Salesforce, Zendesk, or similar; English proficiency.
Responsibilities
- Lead day-to-day service ops across EMEA and APAC with clear customer communication.
- Manage escalation pathways across L1-L3 and engineering teams.
- Develop and coordinate the service team, including workload distribution and travel planning.
- Define and drive the service training framework and certifications.
- Oversee service KPIs, reporting and performance reviews across ticket volumes, SLA adherence, and customer satisfaction.
Skills
Education
Tools
Job description
MVG - Microwave Vision Group is seeking a Service Operations Manager to lead the After-Sales & Services organization across EMEA and APAC, acting as the central operational authority for tiered service delivery. You will own the service operations lifecycle from intake to resolution and drive continuous improvement in performance.
You will manage distributed technical teams, engage senior stakeholders, track KPIs, and collaborate with commercial teams to unlock upsell and renewal opportunities
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
