Specialist II, Service Operations

ASM; Crolles; Vor Ort; EUR 42.000 - 56.000; Vollzeit

Zusammenfassung

ASM in Europe is seeking a Specialist II, Service Operations to support spare parts, service operations, procurement and office management across our international team. You will act as a key interface between customers, Field Service, Service Management, Finance and suppliers to ensure timely, accurate service processes.

The ideal candidate is highly organized, detail‑oriented and thrives in a fast paced, multi‑country environment where collaboration and data accuracy are critical.

Qualifikationen

• Completed commercial vocational training, business administration, or equivalent qualification.
• Several years of experience in administration, customer support, service operations, purchasing, or a similar business support role.
• Experience working in an international, customer-facing environment is preferred.
• Strong proficiency in Microsoft Office applications and practical experience with SAP (S/4HANA).
• Strong numerical and analytical abilities and experience with quoting, invoicing, purchasing, and contract administration processes.
• Excellent written and verbal communication skills in English and French.

Aufgaben

• Create service quotations for both contract and time-and-material services.
• Prepare and maintain service contracts and service orders within SAP S/4HANA, including equipment assignments and billing plans.
• Support service invoicing activities in collaboration with regional customer support teams.
• Monitor and report on key service performance indicators, including Field Service inventory management.
• Manage service work-in-progress (WIP) and deferred revenue activities in partnership with Finance and Business Control.
• Support monthly forecasting activities with Service and Marketing leadership.
• Ensure accurate administration and tracking of service-related transactions and documentation.
• Coordinate travel and hotel bookings for employees and visitors, managing relationships and annual agreements with local hotel partners.
• Manage relationships and annual agreements with local hotel partners.
• Handle incoming and outgoing mail and courier services.
• Coordinate activities with external vendors and service providers, including ordering and managing office supplies and equipment.
• Support office health, safety, and workplace standards.
• Organize customer and employee events
• Manage day to day fleet operations, vehicle allocation, lease administration, vendor interactions, reporting and issue resolutions.

Kenntnisse

Microsoft Office

SAP S/4HANA

Quoting

Invoicing

Purchasing

Contract administration

English

French

Ausbildung

Commercial vocational training / business administration

Tools

SAP

Jobbeschreibung

Step into a career with ASM, where cutting edge technology meets collaborative culture.

For over 55 years ASM has been ahead of what’s next, at the forefront of innovation and what’s technologically possible. With more than 4,500 ASMers representing 70 nationalities, our people and our advanced semiconductor devices are playing a crucial role in trends such as 5G, cloud computing, AI, and autonomous driving.But we’re more than just a tech company. We value diversity, inclusion and sustainability as we strive to make a positive impact on the world. Our development programs help support your growth, shaping your future and pushing the boundaries of innovation to unleash potential.

Job Summary

The Specialist II, Service Operations plays a critical role in supporting ASM's European Service organization through the administration of spare parts, service operations, procurement activities, and office management. This position serves as a key interface between customers, Field Service teams, Service Management, Finance, and suppliers, ensuring efficient execution of service processes, timely customer support, and accurate business administration.

The successful candidate will be highly organized, detail-oriented, customer-focused, and capable of managing multiple priorities in a fast-paced, international environment.

Key Responsibilities

Service Administration

• Create service quotations for both contract and time-and-material services.
• Prepare and maintain service contracts and service orders within SAP S/4HANA, including equipment assignments and billing plans.
• Support service invoicing activities in collaboration with regional customer support teams.
• Monitor and report on key service performance indicators, including Field Service inventory management.
• Manage service work-in-progress (WIP) and deferred revenue activities in partnership with Finance and Business Control.
• Support monthly forecasting activities with Service and Marketing leadership.
• Ensure accurate administration and tracking of service-related transactions and documentation.

Procurement & Purchasing

• Create and manage purchase requisitions (PRs) and purchase orders (POs) for internal purchases and service projects.
• Obtain supplier quotations and support procurement activities.
• Coordinate order processing and purchasing administration in collaboration with other administrative team members.

Office & Administrative Support

• Coordinate travel and hotel bookings for employees and visitors, managing relationships and annual agreements with local hotel partners
• Manage relationships and annual agreements with local hotel partners.
• Handle incoming and outgoing mail and courier services.
• Coordinate activities with external vendors and service providers, including ordering and managing office supplies and equipment.
• Support office health, safety, and workplace standards.
• Organize customer and employee events
• Manage day to day fleet operations, vehicle allocation, lease administration, vendor interactions, reporting and issue resolutions.

Qualifications & Experience

Education

• Completed commercial vocational training, business administration, or equivalent qualification.

Experience

• Several years of experience in administration, customer support, service operations, purchasing, or a similar business support role.
• Experience working in an international, customer-facing environment is preferred.

Technical Skills

• Strong proficiency in Microsoft Office applications as well as practical experience with SAP (ideally S/4 HANA)
• Strong numerical and analytical abilities and experience with quoting, invoicing, purchasing, and contract administration processes.

Languages

• Excellent written and verbal communication skills in English and French

Who You Are

• Highly organized with exceptional attention to detail.
• Customer-focused with a strong service mindset.
• Able to work independently and manage multiple priorities simultaneously.
• Reliable, trustworthy, and discreet when handling confidential information.
• Strong problem-solving and coordination skills.
• High level of ownership, commitment, and accountability.
• Effective communicator with the ability to collaborate across functions and cultures.

Why Join ASM?

At ASM, you will play a key role in supporting a world-class service organization that enables cutting-edge semiconductor manufacturing around the globe. You will work closely with customers, engineers, and business leaders while contributing to an innovative, international, and technology-driven environment.

We make the tech that enables the chips in devices which improve lives around the world. We do this with an eye to the future, pushing the boundaries of what’s possible through cutting-edge innovation, and driving the next wave of technological breakthroughs that shape how we live, work, and connect.

To learn more about ASM, find us at asm.com and on LinkedIn, Facebook, Instagram, X and YouTube.

ASM is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, religion, age, nationality, social or ethnic origin, sexual orientation, gender, gender identify or expression, marital status, pregnancy, political affiliation, disability, genetic information, veteran status, or any other characteristic protected by law.