EV Parts Operations Specialist (France)

XPENG; Paris; Sur place; EUR 40 000 - 60 000; Plein temps

Avantages offerts par ce poste

Diverse role

Wide contact surface

Salary with pension

Bonus potential

Growth in European EV brand

Résumé du poste

XPENG is seeking a Parts Operation Specialist for France to support after-sales spare parts, ensure market access, and maintain availability across Europe. You will liaise with XPENG China HQ and regional partners to optimize policies and processes, and you will analyze data to drive parts performance.

The role requires a Bachelor’s degree and strong Excel/PowerPoint skills, English fluency, and willingness to travel within Europe.

Qualifications

• Bachelor’s degree in business administration or related field.
• Proficiency in MS Office, especially Excel and PowerPoint.
• Analytical and problem-solving skills, good communication.
• Fluency in English; additional language skills (e.g., Chinese) are advantageous.
• Experience in the automotive aftersales as well as the EV-market.
• Willingness to travel if needed within Europe to support service centers, customers and service providers.

Responsabilités

• Support the order-to-cash process for spare parts.
• Follow up on orders, VOR orders, urgent orders and back-orders to ensure timely deliveries.
• Customer consulting for order/delivery status.
• Perform data analysis on sales order overview and parts logistics plus reporting.
• Harmonize the parts availabilities with XPENG headquarter in China, especially for new markets and new car models for the EU.
• Act as first contact person of the markets for parts business.
• Establish regular communication mechanisms with markets to promptly gather market demands and feedback on market issues, providing information input to help the parts team optimize policies and processes.
• Provide information and resolve parts concerns for dealers and service providers.
• Organizational support with training activities, materials, language settings.
• Assist countries and internal staff with system operating questions, billing and administration.
• Support with order returns, cancellations, and other spare parts related inquiries.
• Parts policy and procedures communication and explanation to the markets.

Connaissances

MS Office

Excel

PowerPoint

Analytical skills

Communication

English fluency

Chinese language

Automotive aftersales

Travel willingness

Formation

Bachelor’s degree in business administration or related field

Description du poste

XPENG is seeking a Parts Operation Specialist for France to support after-sales spare parts, ensure market access, and maintain availability across Europe. You will liaise with XPENG China HQ and regional partners to optimize policies and processes, and you will analyze data to drive parts performance.

The role requires a Bachelor’s degree and strong Excel/PowerPoint skills, English fluency, and willingness to travel within Europe.