Global Planning & Customer Service Manager

ABB; Chassieu; Presencial; EUR 52.000 - 78.000; Jornada completa

Descripción de la vacante

ABB, based in Chassieu, France, is seeking a Planning and Customer Service Manager to lead demand forecasting, production planning, and inventory management while coordinating customer service operations in an international setting.

You will drive S&OP processes, oversee the supply of components, and develop a planning and customer service team to improve service levels and efficiency across borders.

Formación

• Higher education in Supply Chain, Logistics, Operations Management, or equivalent.
• Significant experience in an international industrial environment.
• Solid expertise in Demand Planning, Supply Chain, S&OP, and inventory management.
• First successful experience in team management.
• Mastery of operational performance indicators and continuous improvement methodologies.
• Fluent English essential to evolve in an international context.

Responsabilidades

• Drive demand forecasting and coordinate the S&OP process to ensure product availability and reliability of production plans.
• Oversee production planning and ensure component supply.
• Define and optimize inventory management strategy to balance financial performance and customer service quality.
• Ensure excellence in customer support operations, from order processing to resolution of requests and disputes.
• Lead continuous improvement projects aimed at strengthening process performance, customer satisfaction, and operational efficiency.
• Lead, develop, and support a planning team and a customer service team in an international and collaborative environment.

Conocimientos

Demand Planning

Supply Chain

S&OP

Inventory management

Team leadership

Continuous improvement

Educación

Higher education in Supply Chain/Logistics/Operations

Descripción del empleo

ABB, based in Chassieu, France, is seeking a Planning and Customer Service Manager to lead demand forecasting, production planning, and inventory management while coordinating customer service operations in an international setting.

You will drive S&OP processes, oversee the supply of components, and develop a planning and customer service team to improve service levels and efficiency across borders.