Global Medical Education Experience Lead

Ipsen Biopharmaceuticals Inc.; Paris; On-site; EUR 120,000 - 180,000; Full time

Job summary

Ipsen Pharma (SAS) seeks a Global Medical Customer Experience Lead to shape and manage external Medical Education and patient-focused learning journeys across priority launch brands and assets in Oncology, Neuroscience and Rare Diseases.

The role combines medical education leadership, curriculum design, multichannel engagement and global-to-local activation, partnering with Customer Engagement and key markets to ensure scalable and compliant programs.

Responsibilities

• Medical Education Lead: Medical Education Experience Design & Activation
• Develop a clear needs-analysis strategy to identify gaps in healthcare professionals' knowledge and skills.
• Analyse data from multiple sources to identify educational needs in clinical practice and patient management.
• Collaborate with stakeholders to prioritise educational topics and objectives based on identified needs.
• Design, implement and evaluate curricula aligned with adult-learning principles and clinical relevance to create continuous learning opportunities.
• Translate MedEd objectives into integrated educational experiences across congresses, symposia, webinars, advisory boards, HCP portals, on-demand learning, peer-to-peer programmes and modular digital content.
• Partner with Customer Engagement to design journey mechanics, including pre-event activation, live engagement, post-event nurture, content sequencing, trigger logic and measurement.
• Develop scalable MedEd templates, learning modules, scientific content packages and localisation guidance that markets can adapt with less rework.
• Ensure programmes are differentiated by Congress360 tier or priority level, from global flagship education moments to repeatable self-service/local adaptation models.

Job description

Ipsen Pharma (SAS) seeks a Global Medical Customer Experience Lead to shape and manage external Medical Education and patient-focused learning journeys across priority launch brands and assets in Oncology, Neuroscience and Rare Diseases.

The role combines medical education leadership, curriculum design, multichannel engagement and global-to-local activation, partnering with Customer Engagement and key markets to ensure scalable and compliant programs.