Global Freight Customer Experience Consultant

Maersk; Le Havre; On-site; EUR 40,000 - 48,000; Full time

Job summary

Maersk in Le Havre, France is seeking a Customer Experience Consultant to support end-to-end shipment management and deliver high-quality service to Essential Services Customers.

You will engage internal stakeholders to resolve issues, manage a diverse customer portfolio, and ensure timely, accurate communication. The role requires strong Excel skills, a customer-centric mindset, and the ability to work with cross-functional teams.

Qualifications

• Strong experience in customer service in freight forwarding and logistics.
• Customer-centric mindset with a focus on service quality.
• Good knowledge of MS Excel and experience working with multiple systems.
• Fluency in English both written and spoken is a must.
• Second European language will be an advantage.

Responsibilities

• Manage the end-to-end shipment process for small/mid-sized customers in compliance with company procedures.
• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
• Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer knowledge.
• Execute all assigned tasks efficiently and with a mindset open to changes and adjustments.
• Respond promptly to daily emails and calls and provide excellent customer service.
• Coordinate ocean shipments and logistics while processing all needed work.
• Build strong relationships with stakeholders, including offshore teams, to deliver a positive customer experience and ensure smooth execution of the end-to-end shipment life cycle.
• Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
• Demonstrate problem-solving and critical thinking skills, as well as excellent communication skills.
• Energetic, well-organized, self-initiated, and good coordination skills are a must.

Skills

Customer-centric mindset

Excellent interpersonal skills

Teamwork

Tools

MS Excel

Job description

Maersk in Le Havre, France is seeking a Customer Experience Consultant to support end-to-end shipment management and deliver high-quality service to Essential Services Customers.

You will engage internal stakeholders to resolve issues, manage a diverse customer portfolio, and ensure timely, accurate communication. The role requires strong Excel skills, a customer-centric mindset, and the ability to work with cross-functional teams.