Customer Experience Consultant

Maersk France SAS; Le Havre; On-site; EUR 40,000 - 48,000; Full time

Job summary

Maersk in Le Havre, France is seeking a Customer Experience Consultant to support end-to-end shipment management and deliver high-quality service to Essential Services Customers.

You will engage internal stakeholders to resolve issues, manage a diverse customer portfolio, and ensure timely, accurate communication. The role requires strong Excel skills, a customer-centric mindset, and the ability to work with cross-functional teams.

Qualifications

• Strong experience in customer service in freight forwarding and logistics.
• Customer-centric mindset with a focus on service quality.
• Good knowledge of MS Excel and experience working with multiple systems.
• Fluency in English both written and spoken is a must.
• Second European language will be an advantage.

Responsibilities

• Manage the end-to-end shipment process for small/mid-sized customers in compliance with company procedures.
• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
• Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer knowledge.
• Execute all assigned tasks efficiently and with a mindset open to changes and adjustments.
• Respond promptly to daily emails and calls and provide excellent customer service.
• Coordinate ocean shipments and logistics while processing all needed work.
• Build strong relationships with stakeholders, including offshore teams, to deliver a positive customer experience and ensure smooth execution of the end-to-end shipment life cycle.
• Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
• Demonstrate problem-solving and critical thinking skills, as well as excellent communication skills.
• Energetic, well-organized, self-initiated, and good coordination skills are a must.

Skills

Customer-centric mindset

Excellent interpersonal skills

Teamwork

Tools

MS Excel

Job description

Customer Experience Consultant

Would you like to be part of a value-driven, commercially oriented international environment where we enable global trade every day? We have an opportunity for a Customer Experience Consultant to join our team in Le Havre, France.

WHAT WE OFFER

When you join Maersk, you’ll find that the world is your workplace. You’ll work in a culturally diverse, stimulating environment, surrounded by new ideas and different ways of doing things. We believe in individual performance within highly professional teams supported by our distinctive values. To us teamwork means acceptance, respect, dedication, and the idea that we can achieve more when we all pull together. Living our values means competing in the marketplace in an ethical way so our name is synonymous with being a credible and valuable business partner. Through Constant Care and Humbleness, we strive to prepare for the future, while never forgetting that our customers and competitors are key to our ability to improve. In our daily work Uprightness and Our Employees mean that transparency and accountability in everything we do go hand in hand with being an inspiring, challenging place to work. At Maersk, we take pride in hiring the best person for the job – irrespective of gender, age, nationality, or religious belief.

KEY RESPONSIBILITIES

• Manage the end-to-end shipment process for small/mid-sized customers (Essential Services Customers) in compliance with all company procedures.
• Ensure timely and effective resolution of customer issues by engaging relevant internal stakeholders.
• Handle a customer portfolio and perform financial situation follow-up, as well as overall business customer business knowledge.
• Execute all assigned tasks efficiently and with a responsibility and open mindset for changes and adjustments.
• Respond promptly to daily emails and calls (external/internal) and provide excellent customer service.
• Coordinate ocean shipments and logistics while processing all needed work.
• Build strong relationships with all stakeholders, including offshore teams, to deliver a positive customer experience and ensure a smooth execution of the end-to-end shipment life cycle.
• Work closely with customers and internal teams to ensure a smooth execution of the end-to-end shipment life cycle.
• Demonstrate problem-solving and critical thinking skills, as well as excellent interpersonal and communication skills.
• Energetic, well-organized, self-initiated, and good coordination skills are a must.

WHO WE ARE LOOKING FOR

• Strong experience in customer service in freight forwarding and logistics.
• Customer-centric mindset.
• Good knowledge of MS Excel and experience working with multiple systems.
• Fluency in English both written and spoken is a must.
• Second European language will be an advantage.
• Problem-solving and critical thinking skills.
• Teamwork and team mindset.
• Excellent interpersonal and communication skills.

#RPO Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements. We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing [e-mail].

A.P. Moller - Maersk is an integrated container logistics company working to connect and simplify its customer's supply chains. As the global leader in shipping services, the company operates in 130 countries and employs roughly 100,000 people. With simple end-to-end offering of products and digital services, seamless customer engagement and a superior end-to-end delivery network, Maersk enables its customers to trade and grow by transporting goods anywhere - all over the world.