Global Customer Care Specialist - Logistics & Claims

American President Lines; Courbevoie; Sur place; EUR 42 000 - 56 000; Plein temps

Résumé du poste

CEVA France SASU is seeking a dedicated Global Customer Service Professional to join our Finished Vehicle Logistics operations in Courbevoie. The role will serve as a vital link between international clients and internal logistics teams, ensuring seamless communication and coordination to deliver superior logistical support.

The role requires proven experience in customer service or claims management, excellent communication, teamwork, and strong organisational skills.

Qualifications

• Proven experience in customer service or claims management.
• Excellent communication skills to engage with global stakeholders.
• Ability to work collaboratively in a fast-paced, multicultural environment.
• Strong organizational skills with attention to detail.
• Proactive problem-solving and customer-focused service delivery.

Responsabilités

• Manage global customer claims with accuracy and responsiveness.
• Act as a central point of contact for customers, providing updates on claim statuses.
• Coordinate with operations, compliance, and transport to liaise on investigations and planning.
• Maintain detailed records of claims and communications for transparency.
• Monitor claim trends to recommend service improvements.
• Support cross-functional projects to improve processes and workflows.

Connaissances

Customer service

Claims management

Communication

Organization

Problem solving

Description du poste

CEVA France SASU is seeking a dedicated Global Customer Service Professional to join our Finished Vehicle Logistics operations in Courbevoie. The role will serve as a vital link between international clients and internal logistics teams, ensuring seamless communication and coordination to deliver superior logistical support.

The role requires proven experience in customer service or claims management, excellent communication, teamwork, and strong organisational skills.