Global Client Communications & Journeys Leader

Chanel, Inc.; Neuilly; Sur place; EUR 150 000 - 210 000; Plein temps

Avantages offerts par ce poste

Wellbeing programmes

Learning & development opportunities

Parental leave for all employees

Résumé du poste

CHANEL seeks a strategic leader to define global client communications and journeys across the luxury beauty business. You will shape omnichannel experiences spanning Email, SMS, Push Notifications, WhatsApp and regional channels, collaborating with regions to ensure relevance and brand excellence.

You will lead a team of about 10 experts, drive governance, KPIs and innovation, reporting to the CRM & Data Director within the Client Experience & Relationships Department, ensuring a coherent

Qualifications

• Minimum 15 years in CX, CRM strategy, or related fields.
• Experience leading global client communications for luxury/beauty brands.
• Proven ability to translate brand objectives into scalable engagement initiatives.
• Strong stakeholder management in a matrix, cross-functional environment.

Responsabilités

• Define and own the global client communication strategy across the customer lifecycle.
• Lead end-to-end 360° customer journeys across acquisition, onboarding, engagement and loyalty.
• Partner with global and regional teams to ensure local relevance and global consistency.
• Define KPIs and governance to measure impact and drive continuous improvement.

Connaissances

CRM Strategy

Customer Journey

Omnichannel

Leadership

Stakeholder management

Outils

Email

SMS

Push Notifications

WhatsApp

WeChat

Description du poste

CHANEL seeks a strategic leader to define global client communications and journeys across the luxury beauty business. You will shape omnichannel experiences spanning Email, SMS, Push Notifications, WhatsApp and regional channels, collaborating with regions to ensure relevance and brand excellence.

You will lead a team of about 10 experts, drive governance, KPIs and innovation, reporting to the CRM & Data Director within the Client Experience & Relationships Department, ensuring a coherent