CDI - Client Communication Strategy Director (M/F/X)

Chanel, Inc.; Paris; Sur place; EUR 140 000 - 200 000; Plein temps

Résumé du poste

CHANEL Fashion seeks a Senior Client Communication Director to drive global client communication strategy across all touchpoints from Paris. Reporting to the Fashion Client Strategy Director, you will lead a multidisciplinary team and elevate client engagement with tailored journeys, campaigns, and measurement frameworks.

The role requires 12–15 years in luxury/fashion, fluency in French and English, and strong leadership.

Qualifications

• 12 to 15 years’ experience in luxury, fashion, or premium retail, with proven expertise in client communication.
• Strategic thinker with strong leadership and change management skills.
• Excellent knowledge of omnichannel communication and CRM tools.
• Creative, client-centric, and results-oriented.
• Fluent in French and English.
• Management of 4 people.

Responsabilités

• Leading the Client Communication Strategy for CHANEL Fashion.
• Define and implement a global client communication strategy, aligned with the Fashion’s vision and client experience vision, staying always locally relevant.
• Analyze market trends, client insights, and best practices to inform strategic decisions.
• Position CHANEL Fashion for excellence and innovation in client communication, always fostering its singularity.
• Impulse unique and relevant Clients Journeys through the right Orchestration Management depending on audiences.
• Propose personalized communication journeys to strengthen client relationships and drive engagement within markets.
• Oversee the deployment of communication channels (email, WhatsApp, WeChat, Line, social CRM, etc.) in complementarity with the other communication Levers (Media, Social Press etc..).
• Ensure relevancy in messaging, tone of voice, and storytelling by all touchpoints.
• Deliver content & Assets and performance monitoring.
• Collaborate with Orchestration teams to ensure tailored content to answer to Client Communication objectives, highlighting the role of each asset in the different clients journeys.
• Create measurement frameworks and KPIs to assess communication impact and client engagement.
• Team Leadership & Collaboration Lead and inspire a multidisciplinary team (content, CRM, digital, etc.). Foster a collaborative culture with internal stakeholders (Orchestration, Regions and markets, global teams). Manage external partners.

Connaissances

Client communication

Leadership

CRM tools

Multichannel communication

Bilingual: French & English

Description du poste

Permanent contract, based in Paris (1st arrondissement), available from september 2026. FASHION DIVISION Fashion is the brand’s original activity. Two Haute Couture collections, six Ready-to-Wear collections, and two capsule collections inspired by sportswear and lifestyle – Coco Beach and Coco Neige – offer a style that captures the spirit of the times and fits seamlessly into women’s daily lives. A dynamic silhouette and accessories are essential elements of CHANEL’s allure and the brand’s timeless codes, instantly recognizable, imagined by Gabrielle Chanel and now interpreted by Matthieu Blazy.

WHAT IMPACT YOU CREATE AT CHANEL

Fashion is the CHANEL Brand’s original activity. Each collection expresses the values dear to Gabrielle CHANEL through a unique and bold style: freedom, femininity, creativity. CHANEL Fashion emphasizes radical creativity and exceptional craftsmanship to offer a unique silhouette and provide its clients with an ongoing dream. In the frame of the CHANEL Fashion Relational promise, the mission is to ensure that our Client Fashion Fundamentals are felt on each client touchpoint, fostering a meaningful and unique connection with each client that reflects the singularity of Fashion. Reporting to the Fashion Client Strategy Director, the Client Communication Director drives the Global Client Communication strategy on the long-term, aiming to reinforce the engagement of each client within the 360 communication strategy, elevating each client communication journey while reinforcing CHANEL Fashion difference. In close collaboration with the Global Orchestration Teams, the intention is to elevate each Collection Campaign, Fashion Moments, Calendar Celebration and Retail openings on the client communication locally relevant touchpoints across one-to-many, social CRM to clienteling channels and embark as well the regions to deliver it in the most relevant and impactful way. As a Client Communication expert, you will ensure the Fashion’s voice, values, and client-centric approach are reflected in every interaction, fostering client loyalty and engagement while supporting business objectives.

Key Responsibilities of the Fashion Client Communication Director

• Leading the Client Communication Strategy for CHANEL Fashion
• Define and implement a global client communication strategy, aligned with the Fashion’s vision and client experience vision, staying always locally relevant.
• Analyze market trends, client insights, and best practices to inform strategic decisions.
• Position CHANEL Fashion for excellence and innovation in client communication, always fostering its singularity.
• Impulse unique and relevant Clients Journeys through the right Orchestration Management depending on audiences
• Propose personalized communication journeys to strengthen client relationships and drive engagement within markets
• Oversee the deployment of communication channels (email, WhatsApp, WeChat, Line, social CRM, etc.) in complementarity with the other communication Levers (Media, Social Press etc..)
• Ensure relevancy in messaging, tone of voice, and storytelling by all touchpoints.
• Deliver content & Assets and performance monitoring
• Collaborate with Orchestration teams to ensure tailored content to answer to Client Communication objectives, highlighting the role of each asset in the different clients journeys
• Create measurement frameworks and KPIs to assess communication impact and client engagement.
• Team Leadership & Collaboration Lead and inspire a multidisciplinary team (content, CRM, digital, etc.). Foster a collaborative culture with internal stakeholders (Orchestration, Regions and markets, global teams). Manage external partners.

WHAT YOU WILL BRING

• 12 to 15 years’ experience in luxury, fashion, or premium retail, with proven expertise in client communication.
• Strategic thinker with strong leadership and change management skills.
• Excellent knowledge of omnichannel communication and CRM tools.
• Creative, client-centric, and results-oriented.
• Fluent in French and English.
• Management of 4 people.

WHAT ENERGIZE YOU & WHAT CHANEL CAN OFFER YOU

The independence of a creative House that places people at its center The dynamism of an environment that cultivates excellence while fostering the fulfillment of all Opportunities for advancement, growth, and diverse career paths within a House attentive to each individual’s uniqueness The richness of our teams is born from each person’s uniqueness. CHANEL values diversity in all its forms and is committed to treating every application fairly. During your first interview, we will inform you about the steps of the process.

CHANEL HOUSE

Founded by Gabrielle Chanel at the beginning of the last century, CHANEL offers a wide range of high-end creations, including Haute Couture, Ready-to-Wear, leather goods, accessories, eyewear, fragrances, cosmetics, skincare, jewelry, and watches. CHANEL is also renowned for acquiring numerous specialized suppliers, manufacturers, and Métiers d’art, eleven of which are located at 19M, between Paris and Aubervilliers. Dedicated to ultimate luxury, CHANEL is committed to delivering exceptional craftsmanship. The brand has historically placed Creation at the heart of its core values. Chanel is a world leader in creating, manufacturing and distributing luxury products, including Ready-to-Wear, Accessories, Fragrances, Makeup, Skincare, Jewellery and Watches. Founded by Gabrielle Chanel in 1910, the House remains dedicated to quality craftsmanship and offering high-end creations. At present, Chanel employs more than 32,000 people worldwide. As an independent company, its core values are grounded in: Exceptional creation and client experience Nurturing human potential Having a positive impact – on people, the environment and communities around the world. As part of this, the House promotes arts, culture and creativity, while investing significantly in key areas including research & development, sustainability, and innovation. Chanel is dedicated to creating the conditions for people to perform at their best, building on their strengths and enabling them to benefit from new opportunities. It offers a unique working environment where people are given time to understand the brand, the business, and develop their personal motivations. This means everyone can grow, continue to be inspired and feel included, now and in the future. The company fosters true collaboration and respect for all, grounded in the belief that diversity is essential to the success of the organisation and its people. Chanel remains committed to rewarding people competitively, as well as offering initiatives such as wellbeing programmes, learning and development opportunities, and parental leave for all parents globally.