Global Fashion Client Communications Director

CHANEL; Paris; Sur place; EUR 120 000 - 180 000; Plein temps

Avantages offerts par ce poste

Creative House culture

Growth opportunities

Diverse career paths

Résumé du poste

CHANEL in Paris seeks a senior Client Communications leader to design and drive global client engagement across email, messaging apps and social channels. You will align fashion communication with local markets, guiding a multidisciplinary team to deliver personalized journeys and measurable engagement.

With 12–15 years in luxury and fluency in French/English, you will influence brand voice, manage partners, and elevate client relationships while supporting business objectives.

Qualifications

• 12 to 15 years’ experience in luxury, fashion, or premium retail, with proven expertise in client communication.
• Strategic thinker with strong leadership and change management skills.
• Excellent knowledge of omnichannel communication and CRM tools.
• Creative, client-centric, and results-oriented.
• Fluent in French and English.
• Management of 4 people.

Responsabilités

• Define and implement a global client communication strategy, aligned with the Fashion’s vision and client experience vision, staying always locally relevant.
• Analyze market trends, client insights, and best practices to inform strategic decisions.
• Position CHANEL Fashion for excellence and innovation in client communication, always fostering its singularity.
• Oversee the deployment of communication channels (email, WhatsApp, WeChat, Line, social media, etc.) in complementarity with the other communication Levers (Media, Social etc..)
• Ensure relevancy in messaging, tone of voice, and storytelling by all touchpoints.
• Collaborate with Orchestration teams to ensure tailored content to answer to Client Communication objectives, highlighting the role of each asset in the different clients journeys
• Develop personalized communication journeys to strengthen client relationships and drive engagement within markets measurement frameworks and KPIs to assess communication impact and client engagement.
• Lead and inspire a multidisciplinary team (content, CRM, digital, etc.).
• Foster a collaborative culture with internal stakeholders (Orchestration, Regions and markets, global teams).
• Manage external partners.

Connaissances

Client communication

Leadership

Change management

Omnichannel communication

CRM tools

Team management

Description du poste

CHANEL in Paris seeks a senior Client Communications leader to design and drive global client engagement across email, messaging apps and social channels. You will align fashion communication with local markets, guiding a multidisciplinary team to deliver personalized journeys and measurable engagement.

With 12–15 years in luxury and fluency in French/English, you will influence brand voice, manage partners, and elevate client relationships while supporting business objectives.