Global Fashion Client Communications Director

Chanel, Inc.; Paris; Sur place; EUR 140 000 - 200 000; Plein temps

Résumé du poste

CHANEL Fashion seeks a Senior Client Communication Director to drive global client communication strategy across all touchpoints from Paris. Reporting to the Fashion Client Strategy Director, you will lead a multidisciplinary team and elevate client engagement with tailored journeys, campaigns, and measurement frameworks.

The role requires 12–15 years in luxury/fashion, fluency in French and English, and strong leadership.

Qualifications

• 12 to 15 years’ experience in luxury, fashion, or premium retail, with proven expertise in client communication.
• Strategic thinker with strong leadership and change management skills.
• Excellent knowledge of omnichannel communication and CRM tools.
• Creative, client-centric, and results-oriented.
• Fluent in French and English.
• Management of 4 people.

Responsabilités

• Leading the Client Communication Strategy for CHANEL Fashion.
• Define and implement a global client communication strategy, aligned with the Fashion’s vision and client experience vision, staying always locally relevant.
• Analyze market trends, client insights, and best practices to inform strategic decisions.
• Position CHANEL Fashion for excellence and innovation in client communication, always fostering its singularity.
• Impulse unique and relevant Clients Journeys through the right Orchestration Management depending on audiences.
• Propose personalized communication journeys to strengthen client relationships and drive engagement within markets.
• Oversee the deployment of communication channels (email, WhatsApp, WeChat, Line, social CRM, etc.) in complementarity with the other communication Levers (Media, Social Press etc..).
• Ensure relevancy in messaging, tone of voice, and storytelling by all touchpoints.
• Deliver content & Assets and performance monitoring.
• Collaborate with Orchestration teams to ensure tailored content to answer to Client Communication objectives, highlighting the role of each asset in the different clients journeys.
• Create measurement frameworks and KPIs to assess communication impact and client engagement.
• Team Leadership & Collaboration Lead and inspire a multidisciplinary team (content, CRM, digital, etc.). Foster a collaborative culture with internal stakeholders (Orchestration, Regions and markets, global teams). Manage external partners.

Connaissances

Client communication

Leadership

CRM tools

Multichannel communication

Bilingual: French & English

Description du poste

CHANEL Fashion seeks a Senior Client Communication Director to drive global client communication strategy across all touchpoints from Paris. Reporting to the Fashion Client Strategy Director, you will lead a multidisciplinary team and elevate client engagement with tailored journeys, campaigns, and measurement frameworks.

The role requires 12–15 years in luxury/fashion, fluency in French and English, and strong leadership.