Global Client Communications Lead - Fragrances & Beauty

Chanel, Inc.; Neuilly-sur-Seine; Sur place; EUR 150 000 - 190 000; Plein temps

Avantages offerts par ce poste

Wellbeing programmes

Learning & development

Parental leave

Résumé du poste

Chanel, Inc. is seeking a strategic leader to define and drive the global Client Communication & Journeys Strategy for Fragrances and Beauty.

You will shape omnichannel touchpoints, lead a cross-functional team of about 10 experts, and partner with regional teams to ensure luxury client experiences align with brand equity across markets. The role demands senior-level CRM expertise, strong stakeholder influence, and a deep understanding of premium customer expectations in a global context.

Qualifications

• Fifteen+ years in Customer Experience, CRM Strategy or related fields.
• Proven luxury/beauty brand experience with global scope.
• Ability to translate brand objectives into client engagement programs across multiple channels.

Responsabilités

• Define and own global client communication strategy across the customer lifecycle.
• Design end-to-end 360° journeys and govern touchpoints across regions.
• Lead a ~10-person team and collaborate with global and regional stakeholders.
• Drive performance with data-driven KPIs and continuous innovation.

Connaissances

Omnichannel strategy

CRM & lifecycle

Leadership & coaching

Stakeholder management

Luxury brand experience

Innovation & transformation

Description du poste

Chanel, Inc. is seeking a strategic leader to define and drive the global Client Communication & Journeys Strategy for Fragrances and Beauty.

You will shape omnichannel touchpoints, lead a cross-functional team of about 10 experts, and partner with regional teams to ensure luxury client experiences align with brand equity across markets. The role demands senior-level CRM expertise, strong stakeholder influence, and a deep understanding of premium customer expectations in a global context.