Global Customer Service Professional

CMA CGM; Courbevoie; On-site; EUR 42,000 - 56,000; Full time

Job summary

CEVA France SASU is seeking a dedicated Global Customer Service Professional for our Control Tower in Courbevoie. You will bridge international clients with internal logistics teams to deliver superior support and resolve inquiries efficiently.

You will collaborate across operations, compliance, and transport to investigate claims, coordinate logistics, and maintain meticulous records, driving continuous improvement and customer satisfaction.

Qualifications

• Experience in customer service or claims management in logistics or supply chain preferred.
• Excellent communication skills to engage with global stakeholders.
• Ability to work collaboratively in a fast-paced, multicultural environment.
• Strong organizational skills with attention to detail and ability to manage multiple priorities.
• Proactive problem solving and customer-focused service delivery.

Responsibilities

• Manage global customer claims with accuracy and responsiveness, ensuring timely resolution and customer satisfaction.
• Act as a central point of contact for customers, providing updates on claim statuses.
• Coordinate with internal departments (operations, compliance, transport) for claim investigations and logistics planning.
• Maintain detailed records of claims and communications to support transparency and improvements.
• Monitor and analyze claim trends to recommend process enhancements and prevent recurrence.
• Support cross-functional projects to improve customer service protocols and workflows.

Skills

Customer service

Claims management

Multicultural communication

Organizational skills

Problem solving

Tools

CRM systems

Job description

Courbevoie_FRA

CEVALogistics

Customer Care

Permanent contract

Full Time

CEVA Logistics provides global supply chain solutions to connect people, products, and providers all around the world. Present in 170+ countries and with more than 110,000 employees spread over 1,500 sites, we are proud to be a Top 5 global 3PL.

We believe that our employees are the key to our success. We want to engage and empower our diverse, global team to co-create value with our customers through our solutions in contract logistics and air, ocean, ground, and finished vehicle transport. That is why CEVA Logistics offers a dynamic and exceptional work environment that fosters personal growth, innovation, and continuous improvement.

At CEVA Logistics, weRise inMotion. Your career is always on the move,growingas fast and as far as your ambition takes you. Join a global team ofnearly 200nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world. The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and the chance to make a meaningful impact. This is more than a job.It’sa journey on which you rise.

YOUR ROLE

CEVA France SASU is seeking a dedicated and proactiveGlobal Customer Service Professional to join our Control Tower division located at our Courbevoie establishment. This role is integral to our Finished Vehicle Logistics operations and forms part of our dynamic Customer Service team.

As a Global Customer Service Professional, you will serve as a vital link between our international clients and internal logistics teams. Your expertise will ensure seamless communication and coordination across teams to deliver superior logistical support and resolve customer inquiries with efficiency and professionalism.

WHAT ARE YOU GOING TO DO ?

• Manage global customer claims with accuracy and responsiveness, ensuring timely resolution and customer satisfaction.
• Act as a central point of contact for customers, addressing inquiries and providing clear updates on claim statuses.
• Coordinate with internal departments including operations, compliance, and transport to liaise on claim investigations and logistics planning.
• Maintain detailed and precise records of claims and communication to support transparency and continuous improvement.
• Monitor and analyse claim trends to recommend enhancements in our service processes and to prevent reoccurrence.
• Support cross-functional projects aimed at improving customer service protocols and operational workflows.

WHAT WE ARE LOOKING FOR :

• Proven experience in customer service or claims management, ideally within the logistics or supply chain sectors.
• Excellent communication skills to engage effectively with global stakeholders.
• Ability to work collaboratively in a fast-paced and multicultural environment.
• Strong organisational skills with keen attention to detail and the capability to manage multiple priorities efficiently.
• Proactive problem-solving skills and a customer-focused approach to service delivery.

As a global organization, and as part of the CMA CGM Group, diversity is critical to our business success; only when we can reflect the cultures, languages, behaviors and local knowledge of our customers, we can succeed. By employing people with different experiences and abilities, we expand our knowledge and increase our creativity and innovation.

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: [e-mail]. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.

Information at a Glance

Rise in motion with CMA CGM Group: where ambition meets opportunity.

Join a global team of nearly 200 nationalities, shaping the future of global trade, moving essential goods, forging newpaths, and pushing boundaries to serve an ever-changing world.

The pace is fast, the challenges are real, but the rewards are greater: growth, purpose, and thechance to make a meaningful impact. Thisis more than a job. It’s a journey on which you rise.

See how you can rise