Global After-Sales Tech Support & Training Lead

Geely Europe; Paris; Sur place; EUR 90 000 - 130 000; Plein temps

Résumé du poste

Geely Europe is seeking an experienced After-sales Technical Support & Training Manager to lead global technical support and training functions within Geely00after-sales networks. The role focuses on diagnosing complex issues, ensuring timely resolutions, and elevating service quality.

You will collaborate with distributors, dealers, R&D, and quality teams to drive product and service improvements worldwide, while developing robust training programs for technicians and managers.

Qualifications

• Bachelor1s degree or above in Automotive Engineering, Mechanical Engineering, or related fields.
• 5+ years of experience in automotive after-sales, technical support, or training.
• Experience with EV/HEV technologies and high-voltage system safety is preferred.
• Excellent communication and cross-cultural collaboration skills.
• Fluent in English; additional languages are a plus.
• Willingness to travel frequently domestically and internationally.

Responsabilités

• Lead the technical support team to provide timely and professional support to distributors and dealers.
• Manage the resolution of critical and complex vehicle issues, including root cause analysis and escalation to R&D and Quality teams.
• Oversee the development and release of technical information, including service bulletins, repair guidelines, and diagnostic procedures.
• Monitor field technical cases and provide strategic insights to drive product and service improvements.
• Support major service campaigns, recalls, and technical improvement initiatives.
• Develop and execute the annual technical training strategy for global or regional dealer networks.
• Oversee the design, delivery, and continuous improvement of training programs for technicians, service advisors, and technical managers.
• Ensure training content accuracy and alignment with new product technologies, EV systems, and diagnostic tools.
• Evaluate training effectiveness, set certification standards, and manage technician competency development.
• Manage training resources, including trainers, facilities, digital learning platforms, and training materials.
• Support strategic markets by offering on-site technical assistance, technical training, and capability enhancement.
• Collect field feedback, identify recurring issues, and initiate corrective actions or technical campaigns.
• Ensure consistent service quality and technical standards across all dealer networks.

Connaissances

Vehicle systems diagnosis

Fault analysis

Service operations

EV/HEV technologies

High-voltage system safety

Excellent communication

Formation

Bachelor1s degree in Automotive Engineering

Outils

LMS platforms

E-learning content tools

Description du poste

Geely Europe is seeking an experienced After-sales Technical Support & Training Manager to lead global technical support and training functions within Geely00after-sales networks. The role focuses on diagnosing complex issues, ensuring timely resolutions, and elevating service quality.

You will collaborate with distributors, dealers, R&D, and quality teams to drive product and service improvements worldwide, while developing robust training programs for technicians and managers.