Global EV After-Sales Tech Support & Training Lead

Geely Europe; Paris; Sur place; EUR 90 000 - 120 000; Plein temps

Résumé du poste

Geely Europe is seeking an After-sales Technical Support & Training Manager to lead the technical support and training functions within Geely’s global after-sales network. This role oversees diagnosis of complex issues, ensures efficient problem resolution, and develops comprehensive training programs to enhance service quality.

You will collaborate with distributors, dealers, R&D, and Quality teams to elevate technical capability and customer satisfaction, while leading a high-performing team,

Qualifications

• Bachelor’s degree or above in Automotive Engineering, Mechanical Engineering, or related fields.
• 5+ years of experience in automotive after-sales, technical support, or training;
• Strong expertise in vehicle systems diagnosis, fault analysis, and service operations.
• Experience with EV/HEV technologies and high-voltage system safety is preferred.
• Excellent leadership, communication, and cross-cultural collaboration skills.
• Fluent in English (written and spoken); additional languages are a plus.
• Willingness to travel frequently domestically and internationally.

Responsabilités

• Lead the technical support team to provide timely and professional support to distributors and dealers.
• Manage the resolution of critical and complex vehicle issues, including root cause analysis and escalation to R&D and Quality teams.
• Oversee the development and release of technical information, including service bulletins, repair guidelines, and diagnostic procedures.
• Monitor field technical cases and provide strategic insights to drive product and service improvements.
• Support major service campaigns, recalls, and technical improvement initiatives.
• Develop and execute the annual technical training strategy for global or regional dealer networks.
• Oversee the design, delivery, and continuous improvement of training programs for technicians, service advisors, and technical managers.
• Ensure training content accuracy and alignment with new product technologies, EV systems, and diagnostic tools.
• Evaluate training effectiveness, set certification standards, and manage technician competency development.
• Manage training resources, including trainers, facilities, digital learning platforms, and training materials.
• Lead, mentor, and develop a high-performing technical support and training team.
• Establish performance KPIs, ensure effective workflows, and drive continuous improvement within the department.
• Work closely with R&D, Quality, Product Planning, and Market teams to ensure high service readiness for new model launches.
• Provide field support through dealer audits, capability assessments, and technical readiness checks.
• Support strategic markets by offering on-site technical assistance, technical training, and capability enhancement.
• Collect field feedback, identify recurring issues, and initiate corrective actions or technical campaigns.
• Ensure consistent service quality and technical standards across all dealer networks.

Connaissances

Leadership

Cross-cultural

English fluency

EV/HEV

Vehicle diagnostics

Training programs

Travel readiness

Formation

Bachelor’s degree or above in Automotive or Mechanical Engineering

Outils

LMS platforms

Description du poste

Geely Europe is seeking an After-sales Technical Support & Training Manager to lead the technical support and training functions within Geely’s global after-sales network. This role oversees diagnosis of complex issues, ensures efficient problem resolution, and develops comprehensive training programs to enhance service quality.

You will collaborate with distributors, dealers, R&D, and Quality teams to elevate technical capability and customer satisfaction, while leading a high-performing team,